APAC Forward-Deployed AI Solutions Engineer

Aircall.io, Inc.

Sydney

Hybrid

AUD 120,000 - 180,000

Full time

9 days ago

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Job summary

Aircall is transforming customer communications with AI-powered workflows and global deployments. We’re seeking a Forward-Deployed Engineer to own end-to-end, low-code AI solution delivery for Aircall customers.

You’ll connect AI Agents to CRMs, help desks, and messaging tools while shaping reusable frameworks and enablement programs. Your success comes from translating complex challenges into scalable technical solutions, working with Product, Engineering, and GTM teams to accelerate adoption

Qualifications

0-6+ years of experience in technical consulting, solutions engineering, or integration-focused PM.
Client-facing experience is required.
Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).

Responsibilities

Lead discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
Collaborate with Engineering to validate feasibility, resolve blockers, and share field learnings that inform product improvements.
Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments — timelines, stakeholders, accountability, and on-time delivery.