APAC Customer Engineer — Activation, Adoption & Growth

Aircall.io, Inc.; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Aircall is a unicorn AI-powered cust omer communications platform with a global footprint and a Sydney presence. This Customer Engineer role is hybrid, requiring regular in-office time in Sydney.

You will lead onboarding, drive adoption, and manage renewals, coordinating with AMs, Support, and Product teams to deliver measurable outcomes for customers. Bring 4–8 years in customer-facing technical roles, strong API/integration experience, and a passion for translating complex tech into clear

Qualifications

• 4–8 years in a customer-facing technical role (Customer Engineer, Implementation Specialist, or similar).
• Proven experience leading SaaS implementations and driving product adoption in mid-market or enterprise environments.
• Strong technical background: API integrations, cloud tools, or customer data platforms.
• Exceptional communication and presentation skills.

Responsibilities

• Lead the technical onboarding for new customers—configuring integrations and guiding first value.
• Drive adoption by monitoring usage and hosting enablement sessions to deepen engagement.
• Support renewals with a technical lens and demonstrate ROI through value metrics.
• Lead add-on activations (AI modules, analytics) and ensure adoption and value delivery.
• Proactively monitor health signals and manage escalations with cross-functional teams.
• Collaborate daily with Account Managers, Support, and Solutions Engineers to improve the customer journey.

Skills

SaaS architectures

APIs & webhooks

Integrations

Cloud environments

Job description

Aircall is a unicorn AI-powered cust omer communications platform with a global footprint and a Sydney presence. This Customer Engineer role is hybrid, requiring regular in-office time in Sydney.

You will lead onboarding, drive adoption, and manage renewals, coordinating with AMs, Support, and Product teams to deliver measurable outcomes for customers. Bring 4–8 years in customer-facing technical roles, strong API/integration experience, and a passion for translating complex tech into clear