APAC Enterprise Success Director

Laravel; Launceston; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy in Launceston is seeking an Associate Director, Customer Success to lead the APAC team and drive value delivery for upstream oil and gas customers. You will coach six Customer Success Managers, develop relationships with key stakeholders, and partner with commercial teams to align initiatives.

This role requires a geoscience or petroleum background, strong communication and presentation skills, and willingness to travel across APAC.

Qualifications

• Degree in Geoscience, Petroleum Engineering, or Petroleum Economics.
• Oil and gas industry experience with operator or service company.
• Experience leading and coaching a team.
• Exceptional written and verbal communication.
• Strong presentation and product demonstrations.
• Willingness to travel within APAC.

Responsibilities

• Lead and develop a team of six Customer Success Managers across the APAC region through coaching, performance management, and KPI monitoring to drive consistency and service excellence.
• Drive business growth and customer retention in the Oceania region by building trusted relationships with key stakeholders and ensuring successful adoption of S&P Global Energy's upstream oil and gas solutions.
• Partner strategically with commercial teams to align on regional initiatives, manage escalations, and identify upsell/cross-sell opportunities to maximize revenue potential.
• Conduct regular customer business reviews, health assessments, and training sessions to proactively address concerns, mitigate churn risk, and demonstrate measurable value.
• Leverage data-driven insights from CRM and customer success platforms such as Salesforce and Gainsight to optimize team performance and customer outcomes.
• Act as subject matter expert and primary liaison between customers and internal teams, ensuring seamless coordination on product issues, technology solutions, and service delivery.

Skills

Team leadership

Communication skills

Presentation skills

Strategic relationship building

Travel within APAC

Education

Geoscience

Petroleum Engineering

Petroleum Economics

Tools

Salesforce

Gainsight

Job description

S&P Global Energy in Launceston is seeking an Associate Director, Customer Success to lead the APAC team and drive value delivery for upstream oil and gas customers. You will coach six Customer Success Managers, develop relationships with key stakeholders, and partner with commercial teams to align initiatives.

This role requires a geoscience or petroleum background, strong communication and presentation skills, and willingness to travel across APAC.