Enterprise Success Engineer - Apac

Laravel; Launceston; Presencial; AUD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Resumo da oferta

S&P Global Energy in Launceston is seeking an Associate Director, Customer Success to lead the APAC team and drive value delivery for upstream oil and gas customers. You will coach six Customer Success Managers, develop relationships with key stakeholders, and partner with commercial teams to align initiatives.

This role requires a geoscience or petroleum background, strong communication and presentation skills, and willingness to travel across APAC.

Qualificações

• Degree in Geoscience, Petroleum Engineering, or Petroleum Economics.
• Oil and gas industry experience with operator or service company.
• Experience leading and coaching a team.
• Exceptional written and verbal communication.
• Strong presentation and product demonstrations.
• Willingness to travel within APAC.

Responsabilidades

• Lead and develop a team of six Customer Success Managers across the APAC region through coaching, performance management, and KPI monitoring to drive consistency and service excellence.
• Drive business growth and customer retention in the Oceania region by building trusted relationships with key stakeholders and ensuring successful adoption of S&P Global Energy's upstream oil and gas solutions.
• Partner strategically with commercial teams to align on regional initiatives, manage escalations, and identify upsell/cross-sell opportunities to maximize revenue potential.
• Conduct regular customer business reviews, health assessments, and training sessions to proactively address concerns, mitigate churn risk, and demonstrate measurable value.
• Leverage data-driven insights from CRM and customer success platforms such as Salesforce and Gainsight to optimize team performance and customer outcomes.
• Act as subject matter expert and primary liaison between customers and internal teams, ensuring seamless coordination on product issues, technology solutions, and service delivery.

Conhecimentos

Team leadership

Communication skills

Presentation skills

Strategic relationship building

Travel within APAC

Formação académica

Geoscience

Petroleum Engineering

Petroleum Economics

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

Showing 294 Enterprise Success Engineer Apac jobs in Launceston

About the Role:
Grade Level (for internal use):
11
The Role: Associate Director, Customer Success
The Team:
The Asia Pacific Customer Success Team is a highly motivated and cohesive team that is forward‑looking and collaborative in serving customers. Colleagues, prospects, and customers appreciate the team's efforts in demonstrating value using S&P Global Energy's services, creating positive reinforcement for each individual's contributions.

Responsibilities and Impact

• Lead and develop a team of six Customer Success Managers across the APAC region through coaching, performance management, and KPI monitoring to drive consistency and service excellence.
• Drive business growth and customer retention in the Oceania region by building trusted relationships with key stakeholders and ensuring successful adoption of S&P Global Energy's upstream oil and gas solutions.
• Partner strategically with commercial teams to align on regional initiatives, manage escalations, and identify upsell/cross‑sell opportunities to maximize revenue potential.
• Conduct regular customer business reviews, health assessments, and training sessions to proactively address concerns, mitigate churn risk, and demonstrate measurable value.
• Leverage data‑driven insights from CRM and customer success platforms such as Salesforce and Gainsight to optimize team performance and customer outcomes.
• Act as subject matter expert and primary liaison between customers and internal teams, ensuring seamless coordination on product issues, technology solutions, and service delivery.

What We're Looking For

Basic Required Qualifications

• Degree in Geoscience, Petroleum Engineering, Petroleum Economics, or related discipline.
• Experience of oil and gas industry experience with an operator or service company.
• Management experience with demonstrated ability to coach, mentor, and develop team members.
• Exceptional communication skills (written and verbal) to effectively interact with all staff levels and customers.
• Strong presentation and demonstration skills with ability to build customised product demonstrations.
• Ability to travel within the APAC region as required.

Additional Preferred Qualifications

• Experience with CRM platforms such as Salesforce, customer success tools like Gainsight, or similar customer management technologies.
• Familiarity with AI technologies and data analytics applications in customer success and team management.
• Proven track record of driving change, innovation, and helping teams adapt to evolving business needs.
• Strong organisational and time‑management skills with ability to work independently under pressure.

About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long‑term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal ( - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group)

Applicability for Other Job Roles

Additional roles include Customer Success Lead, Customer Success Manager, and Customer Service Representative opportunities. Each role includes specified responsibilities, qualifications, and location arrangements as described in the original posting. Detailed lists of requirements and responsibilities for these roles are omitted here for brevity but remain part of the original content.

Reminders

This posting contains no application instructions, contact details, or time‑specific calls to action. All content provided reflects the employer’s description of role, qualifications, responsibilities, benefits, and equal‑opportunity statement.