APAC Customer Success Director — Energy Solutions

Aecom; Launceston; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Retirement planning

Job summary

S&P Global Energy in Launceston, Australia, seeks an Associate Director of Customer Success to lead the APAC CS team and drive technology adoption across upstream oil and gas solutions. You will coach six managers, foster executive relationships, and partner with commercial teams to grow revenue and reduce churn.

The role requires strong leadership, strategic thinking, and travel across APAC, with a focus on delivering measurable value and customer outcomes.

Qualifications

• Degree in Geoscience, Petroleum Engineering, Petroleum Economics, or related discipline.
• Experience in oil and gas industry with operator or service company.
• Proven management, coaching, and development abilities.
• Exceptional written and verbal communication for all staff levels and customers.
• Strong presentation skills with customized product demonstrations.
• Ability to travel within APAC region as required.

Responsibilities

• Lead and develop a team of six Customer Success Managers across APAC to drive consistency and service excellence.
• Drive growth and retention in Oceania by building trusted stakeholder relationships and ensuring successful adoption of upstream solutions.
• Collaborate with commercial teams to align on regional initiatives and identify upsell opportunities.
• Conduct customer business reviews, health assessments, and training to address concerns and mitigate churn.
• Utilize CRM and customer success platforms to optimize performance and outcomes.
• Serve as SME and liaison between customers and internal teams for product issues and service delivery.

Skills

Leadership

Communication

Presentation skills

Mentoring/Coaching

Strategic thinking

Travel flexibility

Education

Degree in Geoscience/Petroleum

Tools

Salesforce

Gainsight

Job description

S&P Global Energy in Launceston, Australia, seeks an Associate Director of Customer Success to lead the APAC CS team and drive technology adoption across upstream oil and gas solutions. You will coach six managers, foster executive relationships, and partner with commercial teams to grow revenue and reduce churn.

The role requires strong leadership, strategic thinking, and travel across APAC, with a focus on delivering measurable value and customer outcomes.