APAC CSM — Remote/Hybrid

Instructure; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Learning and development resources

Tech and tools

Recognition program

Inclusive culture

Job summary

Instructure is seeking a Customer Success Manager for APAC to nurture strategic relationships with education customers across Australia and New Zealand. You’ll own the customer journey, drive renewal readiness, and identify growth opportunities while collaborating with Sales, Support and Product to maximise value.

You’ll partner with multiple stakeholders, translate priorities into actionable success plans, and advocate for customers to influence product and roadmap decisions, in a dynamic,

Qualifications

• Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.
• Ownership and accountability to drive actions through to an outcome.
• Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
• Strategic thinking with operational discipline to manage a portfolio of customers.
• Clear and concise written and verbal English communication skills.
• Experience using CRM or customer success tools to manage activity and visibility.
• Results-driven mindset with willingness to learn and collaborate in a dynamic environment.

Responsibilities

• Partner with customers across Australia and New Zealand, owning the overall relationship and outcomes.
• Build multi-threaded relationships with champions, decision-makers and executives.
• Translate customer priorities into clear, measurable success plans and value.
• Drive adoption and value realization across the Instructure ecosystem.
• Coordinate with Sales, Renewals and other teams to support expansion.
• Own renewal readiness and proactively identify risks and barriers to long-term success.

Skills

Empathy

Ownership

Commercial awareness

Relationship building

Strategic thinking

English communication

CRM tools

Education

Education Technology experience

Tools

CRM software

Project management tools

Job description

Instructure is seeking a Customer Success Manager for APAC to nurture strategic relationships with education customers across Australia and New Zealand. You’ll own the customer journey, drive renewal readiness, and identify growth opportunities while collaborating with Sales, Support and Product to maximise value.

You’ll partner with multiple stakeholders, translate priorities into actionable success plans, and advocate for customers to influence product and roadmap decisions, in a dynamic,