APAC Customer Success Manager for K-12 SaaS

Veracross; South Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

MacBook Pro provided

Office monitor and ergonomic setup

Hybrid work options

Well-being allowance

Job summary

Veracross is seeking a Customer Success Manager to partner with schools across Australia, New Zealand and APAC, ensuring successful adoption and long-term satisfaction with the Veracross product family.

You will monitor customer health, coordinate with Support, Implementation and Product, and drive retention, renewals, and expansion in a high-volume environment. APAC-specific knowledge and strong communication are crucial to success.

Qualifications

• Bachelor's Degree or equivalent customer service experience.
• Customer success or account management experience in SaaS.
• Experience in high-energy, customer-facing roles.
• Strong written and verbal communication skills.
• Ability to manage multiple accounts and prioritize a large portfolio.

Responsibilities

• Manage an assigned portfolio of schools across Australia, New Zealand, and APAC.
• Develop account goals and promote value of Veracross products across channels and time zones.
• Monitor customer health, drive retention, and surface opportunities for expansion.
• Collaborate with Support, Implementation and Product to ensure successful use of the software.

Skills

Customer success

Account management

Communication

Problem-solving

SaaS knowledge

Education

Bachelor's degree

Tools

Salesforce

Job description

Veracross is seeking a Customer Success Manager to partner with schools across Australia, New Zealand and APAC, ensuring successful adoption and long-term satisfaction with the Veracross product family.

You will monitor customer health, coordinate with Support, Implementation and Product, and drive retention, renewals, and expansion in a high-volume environment. APAC-specific knowledge and strong communication are crucial to success.