APAC Client Services Leader | Remote

Userc Dehradun; Australia; Remote; AUD 206,000 - 283,000; Full time

Benefits offered by this job

Competitive salary

Pension savings

Paid time off

Mental health program

Health benefits

Work from home reimbursements

WeWork membership (optional)

Training & development

Parental leave

Culture & events

Job summary

StackAdapt is seeking a Head of APAC Client Services to lead a regional client services organization across APAC, reporting to the SVP, Global Client Services. The role can be based in Singapore or Sydney and requires building leadership capability, strengthening regional operations, and delivering best-in-class service to clients.

You will partner with regional and global teams to drive retention, commercial growth, and operational excellence while shaping APAC strategy and representing APAC

Qualifications

• 10+ years in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years senior leadership experience managing managers and building teams across APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or ability to build deep platform mastery quickly.
• Strong knowledge of APAC digital advertising scene across Singapore, Australia, Japan, Greater China, and Southeast Asia.
• Proven success leading regional client services teams through growth or change.
• Experience owning executive-level client relationships and renewals, partnering with Sales on negotiations.
• Strong financial skills to manage budgets and allocate resources.
• Experience designing service models and frameworks to scale client support.
• Excellent stakeholder management across Sales, Product, Marketing, Revenue Ops, and Analytics.
• Strong analytical skills to derive decisions from operational data.
• Experience using automation, AI, and technology to improve workflows.
• Passion for developing managers and fostering a positive culture.
• Knowledge of APAC regulatory and data privacy rules.

Responsibilities

• Lead and coach leaders so your team has training, support, and resources to deliver exceptional client outcomes.
• Drive retention and account expansion strategies to ensure partners see value and grow ad spend.
• Partner with regional Sales on account planning and renewals to win new business.
• Meet with client executives and speak at events to build trusted partnerships.
• Simplify regional workflows and track performance metrics to prevent burnout.
• Coordinate with Legal and Revenue Operations to navigate data privacy regulations across APAC.
• Collaborate with Product, Marketing, and Sales to bring local market feedback into the product roadmap.

Skills

Client leadership

APAC leadership

Stakeholder management

Budget management

Data privacy

Team development

Strategic thinking

Job description

StackAdapt is seeking a Head of APAC Client Services to lead a regional client services organization across APAC, reporting to the SVP, Global Client Services. The role can be based in Singapore or Sydney and requires building leadership capability, strengthening regional operations, and delivering best-in-class service to clients.

You will partner with regional and global teams to drive retention, commercial growth, and operational excellence while shaping APAC strategy and representing APAC