Head of APAC Client Services

Userc Dehradun; Australia; Remote; AUD 206,000 - 283,000; Full time

Benefits offered by this job

Competitive salary

Pension savings

Paid time off

Mental health program

Health benefits

Work from home reimbursements

WeWork membership (optional)

Training & development

Parental leave

Culture & events

Job summary

StackAdapt is seeking a Head of APAC Client Services to lead a regional client services organization across APAC, reporting to the SVP, Global Client Services. The role can be based in Singapore or Sydney and requires building leadership capability, strengthening regional operations, and delivering best-in-class service to clients.

You will partner with regional and global teams to drive retention, commercial growth, and operational excellence while shaping APAC strategy and representing APAC

Qualifications

• 10+ years in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years senior leadership experience managing managers and building teams across APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or ability to build deep platform mastery quickly.
• Strong knowledge of APAC digital advertising scene across Singapore, Australia, Japan, Greater China, and Southeast Asia.
• Proven success leading regional client services teams through growth or change.
• Experience owning executive-level client relationships and renewals, partnering with Sales on negotiations.
• Strong financial skills to manage budgets and allocate resources.
• Experience designing service models and frameworks to scale client support.
• Excellent stakeholder management across Sales, Product, Marketing, Revenue Ops, and Analytics.
• Strong analytical skills to derive decisions from operational data.
• Experience using automation, AI, and technology to improve workflows.
• Passion for developing managers and fostering a positive culture.
• Knowledge of APAC regulatory and data privacy rules.

Responsibilities

• Lead and coach leaders so your team has training, support, and resources to deliver exceptional client outcomes.
• Drive retention and account expansion strategies to ensure partners see value and grow ad spend.
• Partner with regional Sales on account planning and renewals to win new business.
• Meet with client executives and speak at events to build trusted partnerships.
• Simplify regional workflows and track performance metrics to prevent burnout.
• Coordinate with Legal and Revenue Operations to navigate data privacy regulations across APAC.
• Collaborate with Product, Marketing, and Sales to bring local market feedback into the product roadmap.

Skills

Client leadership

APAC leadership

Stakeholder management

Budget management

Data privacy

Team development

Strategic thinking

Job description

Location Australia, Singapore

Job type Full-Time

Salary SGD 182920–251515 / yearly

Region Australia

Category Customer Support & Success

Work mode Remote

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

The Head of APAC Client Services is a client-facing role responsible for setting the strategic direction for one of StackAdapt's fastest-growing regions. You'll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC.

This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services, you'll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations, and ensuring our teams continue to deliver best-in-class service to our clients.

As a member of the Global Client Services Leadership Team, you'll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business.

What You'll Be Doing:

• Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
• Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
• Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
• Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
• Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
• Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
• Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.

What You'll Bring to the Table

• 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
• Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
• Proven success leading regional client services teams through periods of business growth or organisational change.
• Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations.
• Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns.
• Experience designing service models and frameworks that help teams support clients efficiently as we grow.
• Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics.
• Strong analytical skills to look at operational numbers and make clear, practical business decisions.
• Experience using automation, AI, and technology to improve daily workflows and team productivity.
• A passion for developing managers and creating a positive, collaborative team culture.
• Working understanding of the regional regulatory and data privacy rules in APAC.

The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.

This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.

• The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
• Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.

Base Salary Band

$182,920—$251,515 SGD

StackAdapter's Enjoy:

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.

StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards

To learn more about our privacy practices, please see our Privacy Policy.

Head of APAC Client Services · StackAdapt · Australia, Singapore