VP, APAC Shareholder Services Leader

State Street; Sydney; Presencial; AUD 220.000 - 300.000; Jornada completa

Descripción de la vacante

State Street seeks a seasoned Head of APAC SHS (VP) to lead shareholder services and client trading operations across APAC. You will manage a diverse regional team, drive operational excellence, and align with global operating models while overseeing risk, governance, and transformation initiatives.

You will partner with Global SHS teams, technology, and business units to deliver scalable, compliant services and sustain continuous improvement across locations in APAC.

Formación

• Bachelor's degree or equivalent experience.
• 10+ years of experience in investment management operations, transfer agency, shareholder services, client trading, fund operations, or related fields.
• Proven people leadership experience managing regional or multi-location teams.
• Strong understanding of mutual funds, ETFs, shareholder servicing, client trading, and fund operational processes.
• Strong understanding of technology-enabled operating models and operational transformation.
• Demonstrated ability to leverage data and analytics to drive operational improvements and business decision-making.
• Experience with AI, ML, Generative AI, Intelligent Automation, or RPA initiatives.
• Experience managing operational risk, controls, and regulatory requirements.
• Strong stakeholder management and influencing skills.
• Experience leading operational transformation and automation initiatives.

Responsabilidades

• Lead, develop, and inspire a diverse team of operations professionals across APAC.
• Foster a culture focused on operational excellence, accountability, collaboration, and continuous improvement.
• Establish clear performance objectives and conduct regular performance reviews and one-on-one meetings.
• Develop succession plans and ensure adequate cross-training and operational resilience across locations.
• Support employee engagement, talent development, and career growth initiatives.
• Oversee all APAC Shareholder Services and Client Trading activities, ensuring transactions are processed accurately, timely, and in accordance with established procedures and controls.
• Ensure all operational activities meet internal SLAs, regulatory requirements, and client expectations.
• Act as the senior escalation point for operational issues, client concerns, and service-related incidents.
• Monitor operational capacity, workload distribution, and resource planning across the region.
• Promote a strong risk management culture and embed risk excellence principles throughout the organization.
• Drive reduction of operational errors, near misses, and control deficiencies through proactive management and continuous improvement.
• Ensure operating procedures are documented, maintained, and reviewed regularly.
• Support and oversee Operational Resilience and Business Continuity Planning for the APAC SHS function.
• Ensure adherence to regulatory obligations and global risk standards.
• Identify and lead strategic transformation initiatives that improve operational efficiency, scalability, and control effectiveness.
• Drive automation and digitization opportunities to reduce manual processing and operational risk.
• Partner with Technology, Operations Transformation, and Global SHS teams on strategic initiatives, system enhancements, and process redesign.
• Establish and monitor key operational metrics, KPIs, and management reporting.
• Represent APAC SHS within global governance forums and leadership discussions.
• Partner with North America and EMEA SHS leadership to align processes, controls, and priorities.
• Build strong relationships with internal stakeholders.
• Support new business initiatives, product launches, and market expansion across APAC.

Conocimientos

People leadership

Stakeholder management

Operational excellence

Data-driven decision making

Risk management

Automation & digital transformation

Educación

Bachelor's degree

Herramientas

Power BI

Tableau

Alteryx

Descripción del empleo

State Street seeks a seasoned Head of APAC SHS (VP) to lead shareholder services and client trading operations across APAC. You will manage a diverse regional team, drive operational excellence, and align with global operating models while overseeing risk, governance, and transformation initiatives.

You will partner with Global SHS teams, technology, and business units to deliver scalable, compliant services and sustain continuous improvement across locations in APAC.