AOD Client outcome facilitator - Cairns

Tradewind Australia Pty; Cairns Regional; On-site; AUD 47,000 - 52,000; Part time

Benefits offered by this job

Shift loading

Supportive, values-driven team

Meaningful work

Job summary

Tradewind Australia is partnering with a respected not-for-profit to recruit a compassionate Client Outcome Facilitator (AOD support worker) in Cairns. This role focuses on holistic, end-to-end case management, advocacy and practical support for clients on the AOD program.

You will work alongside people at different stages of their journey, listening, supporting, problem-solving and helping them move toward greater independence and wellbeing within clear policies and service agreements.

Qualifications

• Must have minimum Certificate III in Community Services or AOD related qualification.
• Experience in support work, case management or community services.
• Knowledge of client-centered practice, confidentiality and risk management.

Responsibilities

• Provide holistic, end-to-end case management and client support tailored to individual needs across the client journey.
• Conduct initial and ongoing client assessments including risk assessment and safety planning.
• Develop and review client-centered case management plans in line with policies.
• Deliver practical and emotional support that builds confidence and independence.
• Provide advocacy, information and referral support to help clients access services and strengthen community connections.
• Maintain accurate documentation and ensure a safe, compliant service environment.

Skills

Client-centered practice

Risk management

Confidentiality

Communication

Organisation

Relationship-building

Education

Certificate III in Community Services

AOD qualification

Job description

AOD Client Outcome Facilitator

Pay: $36.16 per hour + shift loading + super

Location: Cairns

Employment Type: Perm PT shift-based

Tradewind Australia is partnering with a respected, well-known not-for-profit organisation to recruit a compassionate and driven Client Outcome Facilitator also known as a Alcohol and Other Drugs support worker. This is an opportunity to do meaningful, hands-on work supporting individuals through complex life circumstances - helping people rebuild stability, confidence and connection.

If you're someone who values relationships, advocacy and practical impact, this role allows you to see the difference your work makes every day.

About the Role

As a Client Outcome Facilitator, you will provide holistic, end-to-end case management, advocacy and practical support to clients engaged in the AOD program. You'll walk alongside people at different stages of their journey - listening, supporting, problem-solving and helping them move toward greater independence and wellbeing. This role is ideal for someone who enjoys variety, relationship-based work and real-world impact, while working within clear frameworks, policies and service agreements.

Benefits

• Employment with a large, respected not-for-profit organisation
• Varied shifts with applicable shift loading
• Supportive, values-driven team and meaningful work

Key Responsibilities

• Provide holistic, end-to-end case management and client support, tailored to individual needs across the client journey
• Conduct initial and ongoing client assessments, including screening, risk assessment and safety planning where required
• Develop, implement and regularly review client-centered case management plans in line with organisational policies
• Deliver practical and emotional support that builds confidence, life skills and independence
• Provide advocacy, information and referral support, helping clients access services and strengthen community connections
• Maintain accurate documentation and professional practice, contributing to a safe, compliant and high-quality service environment

What You'll Bring

Essential

• Minimum Certificate III in Community Services or a related qualification
• (or AOD tertiary qualification within drug and alcohol programs)
• Experience in support work, case management or a similar community services role
• A strong understanding of client-centered practice, risk management and confidentiality
• Excellent communication, organisation and relationship-building skills
• A genuine commitment to advocacy, dignity and respect for people experiencing disadvantage

Desirable

• Experience working in community services, AOD, rehabilitation or aftercare settings
• Confidence working within structured programs, policies and guidelines
• A passion for working with people

Commitment to Child Safety, Inclusion and to be an equal opportunities employer

Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.

All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.