AOD Navigator - Tokoko Outreach

Lives Lived Well; Bundaberg; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Wellbeing leave

Salary packaging

Wellspring discounts

Employee Assistance Program

Career development opportunities

Job summary

Lives Lived Well is seeking an AOD Navigator to join the Tokoko Integrated Recovery Pathways program in Bundaberg and the Wide Bay region, focused on strengthening recovery outcomes and service coordination across pre-admission to post-treatment stages.

You will build referral networks, support treatment readiness, and work with clients, referrers and providers to ensure timely access to the right supports and sustained engagement across the care continuum.

Qualifications

• Qualifications in Community Services, Human Services, Social Work, Behavioural Science, Psychology, Counselling or related discipline.
• Experience in AOD, Mental Health or broader community services.
• Experience in care coordination, service navigation, case management or community support.
• Ability to build effective relationships with service providers, community organisations and stakeholders.
• Strong understanding of recovery-oriented, trauma-informed and person-centred practice.
• Knowledge of local health, housing and community service systems.
• Current Australian Driver Licence.

Responsibilities

• Support individuals to access alcohol and other drug treatment, health, housing and community support services.
• Provide care coordination, service navigation and treatment readiness support.
• Develop and strengthen referral pathways across the Wide Bay region.
• Build and maintain collaborative relationships with service providers, community organisations and stakeholders.
• Facilitate warm referrals and improve continuity of care across treatment and recovery pathways.
• Contribute to service mapping, pathway development and service integration activities.
• Support post-treatment engagement and connection to ongoing recovery supports.
• Promote recovery-oriented, strengths-based and trauma-informed practice.
• Maintain accurate records, reporting and stakeholder information.
• Contribute to continuous improvement and program evaluation activities.

Skills

Communication skills

Stakeholder engagement

Relationship-building

Autonomy

Driver Licence

Recovery-oriented practice

Trauma-informed approach

Education

Qualifications in Community Services, Human Services, Social Work, Behavioural Science, Psychology, Counselling or related discipline

Job description

AOD Navigator - Tokoko Outreach

Bundaberg | 38 hours per week | Fixed-Term to 30 June 2027
SCHADS Level 5 | $105,570 - $110,351 per annum + Superannuation + Salary Packaging Benefits

Support Recovery. Strengthen Pathways. Make a Difference.

At Lives Lived Well, we believe recovery is possible.

We're seeking a passionate and proactive AOD Navigator to join our newly funded Tokoko Integrated Recovery Pathways Program in the Wide Bay region.

This exciting opportunity will focus on strengthening recovery outcomes for people accessing residential alcohol and other drug treatment across Bundaberg and Hervey Bay. Working across pre-admission, treatment and post-treatment pathways, you'll help improve service coordination, strengthen referral networks and support people to access the right support at the right time. The role will also contribute to building sustainable partnerships and pathways that continue to benefit the community beyond the life of the program.

About the Role

As the AOD Navigator, you will play a key role in enhancing the journey into, through and beyond residential rehabilitation.

Working collaboratively with clients, referrers, community organisations and service providers, you will support treatment readiness, improve access to services and strengthen coordination across the local service system. A significant focus of the role is building and maintaining referral pathways, developing collaborative relationships and improving connections between alcohol and other drug services, health providers, housing services and community supports.

Key Responsibilities

• Support individuals to access alcohol and other drug treatment, health, housing and community support services.
• Provide care coordination, service navigation and treatment readiness support.
• Develop and strengthen referral pathways across the Wide Bay region.
• Build and maintain collaborative relationships with service providers, community organisations and key stakeholders.
• Facilitate warm referrals and improve continuity of care across treatment and recovery pathways.
• Contribute to service mapping, pathway development and service integration activities.
• Support post-treatment engagement and connection to ongoing recovery supports.
• Promote recovery-oriented, strengths-based and trauma-informed practice.
• Maintain accurate records, reporting and stakeholder information.
• Contribute to continuous improvement and program evaluation activities.

This role is based in Bundaberg and involves regular travel throughout the Wide Bay region.

What We're Looking For

To be successful in this role, you will have:

• Qualifications in Community Services, Human Services, Social Work, Behavioural Science, Psychology, Counselling or a related discipline.
• Experience working within the Alcohol and Other Drug, Mental Health or broader community services sector.
• Experience in care coordination, service navigation, case management or community support.
• Demonstrated ability to build effective relationships with service providers, community organisations and stakeholders.
• Strong understanding of recovery-oriented, trauma-informed and person-centred practice.
• Knowledge of alcohol and other drug treatment, recovery and harm minimisation principles.
• Knowledge of local health, housing and community service systems.
• Excellent communication, stakeholder engagement and relationship-building skills.
• Ability to work autonomously while contributing positively within a multidisciplinary team.
• Current Australian Driver Licence.

Experience within the Alcohol and Other Drug sector will be highly regarded.

Why Join Lives Lived Well?

• Five additional days of paid wellbeing leave each year.
• Salary packaging benefits to increase your take-home pay.
• Wellspring employee discounts across hundreds of retailers.
• Employee Assistance Program for you and your family.
• Ongoing learning, development and career progression opportunities.
• The opportunity to be part of an innovative recovery pathways program improving outcomes across the Wide Bay region.
• A genuinely inclusive workplace committed to diversity, equity and inclusion.

Our Values

The people who thrive at Lives Lived Well are those who share our values:

• We are humble, human and full of hope.
• We show up and share.
• We ask "Why not?" and "What's next?"
• We leave a positive wake.

At Lives Lived Well, we're not only looking for people with the right skills and experience. We're also looking for people who share our values, are passionate about supporting people, and want to make a positive difference in the communities we serve.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community, including First Nations Peoples.