Ao3 Maintenance Support Officer

Lauren Norris; Maryborough; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Immediate start

AO3 Queensland Government role

Full-time hours

Job summary

Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. You will join a busy Maintenance Response Centre supporting a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders.

In this role you will deliver high-quality customer service and administrative support, handle maintenance requests, coordinate responses and

Qualifications

• Strong customer service and call centre experience.
• Excellent verbal and written communication skills.
• High-level data entry and keyboard skills.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities in a fast-paced environment.
• Well-developed organisational and administrative skills.
• Positive attitude and team focus.
• Professionalism and reliability.

Responsibilities

• Providing exceptional customer service via phone, email and correspondence channels.
• Responding to maintenance enquiries and service requests from tenants and external stakeholders.
• Managing incoming and outgoing calls within a high-volume environment.
• Creating and processing work orders accurately and efficiently.
• Maintaining records, databases and information systems.
• Preparing documentation, reports and correspondence.
• Liaising with contractors, suppliers and internal stakeholders.
• Supporting the effective delivery of maintenance services while meeting performance targets.
• Applying strong communication and problem-solving skills to resolve enquiries.

Skills

Customer service

Verbal communications

Written communication

Data entry

Organisational skills

Call centre experience

MS Office

Tools

Microsoft Office

Computer-based systems

Job description

Make a meaningful impact in a fast-paced customer service environment supporting maintenance services. Your new company

Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high‑performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem‑solving in a busy environment, this could be the perfect opportunity.

Your new role

As a Maintenance Support Officer, you will be responsible for delivering high‑quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.

Key responsibilities include:

• Providing exceptional customer service via phone, email and correspondence channels
• Responding to maintenance enquiries and service requests from tenants and external stakeholders
• Managing incoming and outgoing calls within a high‑volume environment
• Creating and processing work orders accurately and efficiently
• Maintaining records, databases and information systems
• Preparing documentation, reports and correspondence
• Liaising with contractors, suppliers and internal stakeholders
• Supporting the effective delivery of maintenance services while meeting performance targets
• Applying strong communication and problem‑solving skills to resolve enquiries and manage challenging situations professionally

What you'll need to succeed

To be successful in this position, you will demonstrate:

• Strong customer service and call centre experience
• Excellent verbal and written communication skills
• High‑level data entry and keyboard skills
• Strong attention to detail and accuracy
• Ability to manage competing priorities within a fast‑paced environment
• Well‑developed organisational and administrative skills
• A positive attitude and strong team‑focused approach
• Professionalism, reliability and a strong work ethic
• Confidence using Microsoft Office and computer‐based systems

Highly Desirable

• Previous experience within maintenance, property, construction, trades or building‑related environments
• Understanding of maintenance processes, work orders or contractor management
• Experience working within government or public sector environments

What you'll get in return

• Temporary assignment offering an immediate start
• AO3 Queensland Government opportunity
• Full‑time hours across Monday‑Friday
• Supportive team environment
• Valuable government experience
• Convenient Maryborough location