AO3 Business Support Officer

Synergie Group; Rockhampton Regional; Hybrid; AUD 69,000 - 76,000; Full time

Job summary

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client based in Rockhampton. You will coordinate travel bookings, arrange charters, ferries and vehicle hire, and provide efficient customer service within established service standards.

This government assignment in central Rockhampton offers varied responsibilities across travel, administration and customer service, with engagement with suppliers and internal stakeholders.

Qualifications

• Experience in administration or business support.
• Experience coordinating travel and accommodation arrangements.
• Strong customer service and stakeholder engagement.
• Excellent organisation and time-management capabilities.
• Clear and concise written and verbal communication.
• Strong attention to detail and commitment to accuracy.
• Confidence managing telephone and email enquiries.
• Experience preparing documents, reports and correspondence.
• Competency using Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, proactive and team-focused approach.
• Ability to work independently and escalate issues as needed.
• Experience maintaining registers, procedures or information systems.

Responsibilities

• Coordinate travel bookings, including flights and accommodation.
• Arrange charters, ferries and vehicle hire within required timeframes.
• Provide efficient and professional customer service.
• Manage incoming and outgoing correspondence.
• Respond to telephone and email enquiries promptly.
• Liaise with local suppliers, industry representatives and stakeholders.
• Prepare accurate documents, reports and business correspondence.
• Update records and operational information systems.
• Use Ellipse and Microsoft Office applications to manage information.
• Maintain procedures, manuals and administrative registers.
• Contribute ideas to improve existing administrative processes.
• Manage routine enquiries in the absence of senior team members.
• Balance customer requirements with broader business objectives.
• Complete recurring administrative work accurately and efficiently.
• Work within established service standards and performance measures.

Skills

Administration

Travel coordination

Customer service

Stakeholder engagement

Time management

Written and verbal communication

Attention to detail

Tools

Ellipse

Microsoft Office

Job description

Coordinate travel and deliver exceptional support in a government support role based in Rockhampton.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking an AO3 Business Support Officerfor atrusted Government client located in Rockhampton.

The important parts:

• Pay:$50–$55 per hour + Super | Duration:26 October 2026 to 24 December 2026 (potential for extension)

What you will be required to do:

As the Business Support Officer, you will:

• Coordinate travel bookings, including flights and accommodation
• Arrange charters, ferries and vehicle hire within required timeframes
• Provide efficient and professional customer service
• Manage incoming and outgoing correspondence
• Respond to telephone and email enquiries promptly
• Liaise with local suppliers, industry representatives and stakeholders
• Prepare accurate documents, reports and business correspondence
• Update records and operational information systems
• Use Ellipse and Microsoft Office applications to manage information
• Maintain procedures, manuals and administrative registers
• Contribute ideas to improve existing administrative processes
• Manage routine enquiries in the absence of senior team members
• Balance customer requirements with broader business objectives
• Complete recurring administrative work accurately and efficiently
• Work within established service standards and performance measures

To be successful in the role you will:

To succeed in this position, you will have:

• Previous experience in administration or business support
• Experience coordinating travel and accommodation arrangements
• Strong customer service and stakeholder engagement skills
• Excellent organisation and time-management capabilities
• Clear and concise written and verbal communication
• Strong attention to detail and commitment to accuracy
• Confidence managing telephone and email enquiries
• Experience preparing documents, reports and correspondence
• Competency using Microsoft Office applications
• The ability to manage competing priorities in a fast-paced environment
• A professional, proactive and team-focused approach
• The ability to work independently and appropriately escalation issues
• Experience maintaining registers, procedures or information systems

What’s on offer for you:

• A government assignment based in central Rockhampton
• Varied responsibilities across travel, administration and customer service
• Regular engagement with suppliers and internal stakeholders
• Experience using government business systems and processes
• A collaborative and customer-focused team environment
• A role where organisation and initiative will be valued

Synergie Australia delivers a full 360 recruitment solution, consisting oftemporaryandpermanent recruitment services, and more.Safetyis of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’s work together.