Rockhampton Government Travel & Admin Officer

Synergie Group; Rockhampton Regional; Hybrid; AUD 69,000 - 76,000; Full time

Job summary

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client based in Rockhampton. You will coordinate travel bookings, arrange charters, ferries and vehicle hire, and provide efficient customer service within established service standards.

This government assignment in central Rockhampton offers varied responsibilities across travel, administration and customer service, with engagement with suppliers and internal stakeholders.

Qualifications

• Experience in administration or business support.
• Experience coordinating travel and accommodation arrangements.
• Strong customer service and stakeholder engagement.
• Excellent organisation and time-management capabilities.
• Clear and concise written and verbal communication.
• Strong attention to detail and commitment to accuracy.
• Confidence managing telephone and email enquiries.
• Experience preparing documents, reports and correspondence.
• Competency using Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, proactive and team-focused approach.
• Ability to work independently and escalate issues as needed.
• Experience maintaining registers, procedures or information systems.

Responsibilities

• Coordinate travel bookings, including flights and accommodation.
• Arrange charters, ferries and vehicle hire within required timeframes.
• Provide efficient and professional customer service.
• Manage incoming and outgoing correspondence.
• Respond to telephone and email enquiries promptly.
• Liaise with local suppliers, industry representatives and stakeholders.
• Prepare accurate documents, reports and business correspondence.
• Update records and operational information systems.
• Use Ellipse and Microsoft Office applications to manage information.
• Maintain procedures, manuals and administrative registers.
• Contribute ideas to improve existing administrative processes.
• Manage routine enquiries in the absence of senior team members.
• Balance customer requirements with broader business objectives.
• Complete recurring administrative work accurately and efficiently.
• Work within established service standards and performance measures.

Skills

Administration

Travel coordination

Customer service

Stakeholder engagement

Time management

Written and verbal communication

Attention to detail

Tools

Ellipse

Microsoft Office

Job description

Synergie Australia is seeking an AO3 Business Support Officer for a trusted Government client based in Rockhampton. You will coordinate travel bookings, arrange charters, ferries and vehicle hire, and provide efficient customer service within established service standards.

This government assignment in central Rockhampton offers varied responsibilities across travel, administration and customer service, with engagement with suppliers and internal stakeholders.