AO4 Learning and Development Officer

Empire Group; City of Brisbane; On-site; AUD 68,000 - 97,000; Full time

Job summary

Empire Group is seeking an experienced administrator to support the delivery of learning and development initiatives within a busy government environment in Queensland, Australia. You will coordinate training logistics, enrol learners, maintain records, and assist with improvement initiatives across multiple programs.

The role requires strong MS Office skills (Teams, Outlook, Excel, SharePoint), excellent organisational ability, and the capacity to work in a fast-paced setting with changing

Qualifications

• Previous experience in administration, learning and development support, training coordination, RTO, compliance administration or a project support role.
• Intermediate proficiency across Microsoft Office applications, including Teams, Outlook, Excel, and SharePoint.
• Strong interpersonal and stakeholder engagement skills.
• The ability to work effectively in a fast-paced environment with changing priorities.
• High levels of organisation, attention to detail and time management.
• Sound problem-solving skills and the ability to work autonomously when required.
• Experience with Adobe Acrobat will be highly regarded.

Responsibilities

• Enrol learners into training programs and respond to training-related enquiries.
• Coordinate training logistics, including room bookings, training materials, catering and event arrangements.
• Administer and maintain learner records within the learner management system.
• Assist with the development, implementation and review of learning and development resources and materials.
• Conduct desktop research to support continuous improvement initiatives and recommendations.
• Monitor, track, analyse and audit learning and development activities, submissions and resources.
• Prepare reports, guides, presentations, meeting papers and other business documentation.
• Coordinate agendas, minutes, correspondence and project documentation.
• Review preferred supplier lists and assist with sourcing training providers.
• Support post-training administration, including invoice follow-up, attendance reporting and updating training trackers.

Skills

Administration

L&D support

Training coordination

RTO

Compliance administration

Project support

Microsoft Office

Teams

Outlook

Excel

SharePoint

Job description

• Initial contract to 30/06/2027 with high likelihood of ongoing extension

• AO4 Learning and Development Officer
• QLD Government
• $60.05 per hour + superannuation
• Initial contract to 30/06/2027 with high likelihood of ongoing extension

About the Role

An opportunity is available for an experienced and organised administrator to support the delivery of learning and development initiatives within a busy government environment.

You will provide administrative and logistical support across a range of learning and development initiatives, helping ensure training programs are delivered efficiently. The role will support training coordination, record management, reporting, resource development and business improvement activities.

Key Responsibilities

• Enrol learners into training programs and respond to training-related enquiries.
• Coordinate training logistics, including room bookings, training materials, catering and event arrangements.
• Administer and maintain learner records within the learner management system.
• Assist with the development, implementation and review of learning and development resources and materials.
• Conduct desktop research to support continuous improvement initiatives and recommendations.
• Monitor, track, analyse and audit learning and development activities, submissions and resources.
• Prepare reports, guides, presentations, meeting papers and other business documentation.
• Coordinate agendas, minutes, correspondence and project documentation.
• Review preferred supplier lists and assist with sourcing training providers.
• Support post-training administration, including invoice follow-up, attendance reporting and updating training trackers.

About You

To be successful in this role, you will demonstrate:

• Previous experience in administration, learning and development support, training coordination, RTO, compliance administration or a project support role.
• Intermediate proficiency across Microsoft Office applications, including Teams, Outlook, Excel, and SharePoint.
• Strong interpersonal and stakeholder engagement skills.
• The ability to work effectively in a fast-paced environment with changing priorities.
• High levels of organisation, attention to detail and time management.
• Sound problem-solving skills and the ability to work autonomously when required.
• Experience with Adobe Acrobat will be highly regarded.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.