ANZ Account Manager: Grow Retention in Jewellery (Remote)

Nivoda; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Remote work

Growth opportunities

Unlimited holidays

Exponential expansion phase

Job summary

Nivoda is hiring its first dedicated Account Manager for Australia & New Zealand. You’ll own the ANZ customer base—retailers ramped beyond their first months on Nivoda—and keep them, grow them, and make Nivoda their first call for everything they buy.

You’ll be measured on retention and revenue growth of your book, with new business staying with the account executive. This remote-first role offers flexible hours, collaboration with local teams, and opportunities to shape pricing and product

Qualifications

• 3+ years in B2B account management with revenue or retention targets.
• Proven track record retaining and growing existing accounts.
• Commercial sharpness: comfortable discussing margin, pricing and stock with business owners.
• Organised and self-directed; able to manage a large book remotely.
• Strong CRM discipline using Salesforce or similar.
• Based in Australia with full working rights; able to cover AU & NZ time zones.
• Excellent written and spoken English.

Responsibilities

• Own a book of ramped and tenured ANZ jewellery retailers as their primary contact.
• Protect and grow net revenue retention across your book; spot churn risk early.
• Grow share of wallet by expanding accounts across categories: diamonds, lab-grown, melee, gemstones and finished jewellery.
• Reactivate lapsed and declining accounts with win-back plays.
• Run regular business reviews with top accounts—pricing, stock, service, growth plans.
• Take clean handoffs from the AE as newly won customers finish ramping.
• Collaborate with operations, support and finance to resolve deliveries, returns, QC, credit.
• Keep Salesforce accurate: activity, account health and revenue outlook.
• Provide customer and market insight to shape product, pricing and supply.
• Occasionally represent Nivoda at trade fairs and events in AU & NZ.

Skills

Account management

Retention & growth

Pricing & margin discussion

CRM discipline

English fluency

Tools

Salesforce

BI tools

Job description

Nivoda is hiring its first dedicated Account Manager for Australia & New Zealand. You’ll own the ANZ customer base—retailers ramped beyond their first months on Nivoda—and keep them, grow them, and make Nivoda their first call for everything they buy.

You’ll be measured on retention and revenue growth of your book, with new business staying with the account executive. This remote-first role offers flexible hours, collaboration with local teams, and opportunities to shape pricing and product