Animation Studio IT Support: On-site Helpdesk (Junior–Mid)

Supaglu; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Job summary

Supaglu is seeking an IT Support/Helpdesk Officer for an on-site role in Western Sydney to assist with a major studio relocation and infrastructure rollout. The position suits junior to mid-level IT professionals looking to gain hands-on experience in a creative production environment.

You will provide frontline technical support to artists and staff while helping deploy workstations and manage software installations used across a professional animation pipeline.

Qualifications

• A qualification (completed or nearing completion) in Information Technology, Computer Science or a related discipline.
• Strong knowledge of Windows operating systems and PC hardware.
• Confidence troubleshooting common software and hardware issues.
• Excellent communication and customer service skills.
• A proactive attitude and willingness to learn.
• Strong organisational skills and attention to detail.
• The ability to work collaboratively in a fast-paced production environment.

Responsibilities

• Provide first-line IT and helpdesk support to studio staff.
• Troubleshoot hardware, software and user account issues.
• Install, configure and deploy desktop workstations, monitors and peripherals.
• Assist with software installations, updates and licensing.
• Support operating system updates and general workstation maintenance.
• Assist with hardware installations, workstation deployment and peripheral setup as part of the studio relocation.
• Help coordinate the physical relocation and setup of IT equipment during the studio move.
• Maintain accurate asset registers and IT documentation.
• Escalate more complex technical issues where required.
• Deliver friendly, responsive support while maintaining excellent customer service.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Attention to detail

Proactive attitude

Education

Information Technology qualification

Tools

Microsoft 365

Active Directory

Networking basics

Autodesk Maya

Unreal Engine

Toon Boom Harmony

Adobe Creative Cloud

Job description

Supaglu is seeking an IT Support/Helpdesk Officer for an on-site role in Western Sydney to assist with a major studio relocation and infrastructure rollout. The position suits junior to mid-level IT professionals looking to gain hands-on experience in a creative production environment.

You will provide frontline technical support to artists and staff while helping deploy workstations and manage software installations used across a professional animation pipeline.