Onsite IT Support & Solutions Specialist

Arthrex APAC; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Corporate bonus

Health & wellness benefits

Onsite parking

Job summary

Arthrex APAC in Sydney’s Frenchs Forest is seeking an experienced Helpdesk Support Officer to be the first point of contact for IT queries, providing onsite and remote support for hardware, software and peripherals. You’ll interact with staff to resolve issues and manage tickets efficiently as part of the APAC regional team.

The role requires a customer‑centric mindset, clear communication, and the ability to work with diverse stakeholders.

Qualifications

• Minimum 4 years technical/systems support-related experience.
• Tertiary qualifications in Computer Science or Management Information Systems preferred.
• Strong customer service background and a passion for technology.

Responsibilities

• Provide Level 1 and Level 2 onsite and remote support for hardware and software.
• Install, configure, maintain and troubleshoot hardware, software, computers, printers, and other peripherals.
• Collaborate with IT teams across APAC and manage documentation and project tasks.
• Manage and respond to service tickets in accordance with SLAs.

Skills

Customer service

Windows OS

Communication

Hardware basics

Education

Bachelor's degree in Computer Science or MIS

Tools

MECM

Active Directory

Group Policy

Job description

Arthrex APAC in Sydney’s Frenchs Forest is seeking an experienced Helpdesk Support Officer to be the first point of contact for IT queries, providing onsite and remote support for hardware, software and peripherals. You’ll interact with staff to resolve issues and manage tickets efficiently as part of the APAC regional team.

The role requires a customer‑centric mindset, clear communication, and the ability to work with diverse stakeholders.