Animal Shelter Care & Customer Service Attendant

Animal Welfare League Sa; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Advancement opportunities

Access to centre facilities

Health & Wellness programs

Employee discounts

Complimentary annual flu shots

Employee Assistance Program

Job summary

Northline is seeking a friendly and professional Customer Service Officer in Adelaide to be the face of our Centres. You’ll handle inbound inquiries, quotes and freight updates while supporting a busy team.

This casual role requires reliability, strong communication, and data entry accuracy in a fast-paced environment. You’ll need excellent customer service skills, cash handling experience, and a willingness to work shifts between 7:30am and 6:00pm.

Qualifications

• Customer service experience with ability to communicate effectively.

Responsibilities

• Be the first point of contact for customers, providing a friendly, professional experience.
• Assist with enquiries via phone and email and coordinate with teams to resolve issues.
• Process transactions accurately including cash, EFTPOS and receipts.
• Maintain data accuracy and up-to-date records with attention to detail.
• Support colleagues and contribute to a positive team culture.

Skills

Customer service

Problem solving

Communication

Sales background

Cash handling

MS Office

Teamwork

Reliability

Professional presentation

Education

First Aid & CPR Certification

National Police Check

Working with Children Check

Tools

Outlook & Excel

POS/EFTPOS familiarity

Job description

<p>>The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.</p><ul><liϮxceptional customer service ability, with the ability to problem solve and communicate effectively to customers</li><li>Strong sales and customer service background preferable in the fitness industry</li><li>Previous experience working in a team environment and foster a positive & professional culture</li><li>Proficient computer skills - Microsoft Office - Outlook, Word, and Excel</li><liϮxperience with handling cash, point of sale and EFTPOS transactions</li><liϯlexibility to pick up extra shifts as they arise when required.</li><li>You must be reliable and able to work autonomously.</li><li>Have a willingness to support others, work cooperatively as part of a team and be adaptable</li><li㺾 self-motivated with excellent personal presentation and a positive and professional attitude</li><li>Must have a pro-active attitude</li><liϪttention to detail and accurate data entry skills</li><li>Must be reliable, responsible & punctual</li><li>Willingness to learn and ability to communicate effectively</li><li㺫ility to work in a diverse environment</li><li>Work well under pressure</li></li><ul><p>Qualifications</p><ul><liϬurrent National Police and Working with Children Checks</li><liϬurrent Provide First Aid and CPR Certification</li><li>Opportunities available to advance your career</li><li�ss to all centre facilities as part of employment</li><li�ss to employee Health & Wellness Programs</li><liϮmployee discounts on products</li><liϮmployee Assistance Program offering counselling and support services.</li><liϬomplimentary annual flu shots.</li></ul><p>If this role sounds like you, we would like to hear from you!You must have the right to live and work in in Australia to apply for this role.</p><pϬhild Safety; SSALC/Y Aquatic is committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.</p><p>YMCA Aquatic and Event Services are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.</p></h3><p㺾 the voice of Northline and help keep freight, customers and communities moving.</p><pϪs a Customer Service Officer you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism.</p><p>We currently have a Casual opportunity available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm.</p><p>Whether you’re coming from a call centre, hospitality, retail or another customer‑focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.</p><p>What you’ll be doing</p><ul><li㺾 a friendly and professional first point of contact for inbound customer enquiries.</li><li>Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.</li><liϪssist customers by connecting with the right teams to find timely solutions.</li><li>Respond to customer email enquiries accurately and efficiently.</li><li>Proactively communicate delays and updates, ensuring customers remain informed.</li><liϫuild strong, positive relationships with customers and teammates across our local and interstate network.</li><li>Take ownership of enquiries and work collaboratively to deliver a great customer experience.</li></ul><p>What you’ll bring</p><ul><li>Previous experience in customer service, call centres, hospitality, retail or a similar customer‑focused environment.</li><li>Strong written and verbal communication skills.</li><liϪ natural ability to build rapport and develop positive working relationships.</li><liϪ collaborative approach and willingness to support your teammates.</li><li>Strong attention to detail and accurate data entry and typing skills.</li><li>The ability to prioritise, problem‑solve and keep things moving in a fast‑paced environment.</li><liϬonfidence communicating with a range of customers and stakeholders.</li><li>Strong negotiation and problem‑solving skills.</li></ul><p>Why Northline?</p><pϪt Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.</p><p>When you join us, you’ll have access to:</p><ul><li㻊reer growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.</li><liϮmployee recognition: Programs that celebrate the contribution our teammates make to Northline every day.</li><li>Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.</li><li>Team connection: Regular team‑building activities and opportunities to connect with your teammates.</li><liϮveryday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.</li><liϪ growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network.</li></ul><p㺫out Northline</p><p>Northline is an Australian‑owned, global logistics business with an industry‑leading national network and international reach spanning more than 100 countries.</p><pϯrom international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go.</p><p>Our people are at the heart of what we do. We’re proud of our Australian family‑owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers.</p><p>We are Australia’s Global Logistics People.</p><p>Ready to make your next career move?</p><p>If you’re passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career, we’d love to hear from you.</p><p>Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre‑employment medical incorporating a drug and alcohol screen, as well as a police clearance.</p></h3></h3></h3>></h3???</h3????