Animal Attendant/ Office Assistant

SmallPaws Pet Hotel; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Paid lunch breaks

Annual bonus

Career development

Supportive work environment

Job summary

SmallPaws Pet Hotel on Sydney's Northern Beaches is seeking an Animal Attendant/Office Assistant to care for small and toy dogs and cats, working with a small team to provide compassionate daily care and excellent service. The role includes bookings, customer interactions, and routine animal care in a 5-acre bushland setting.

Permanent, full-time with opportunities for career progression. The roster includes early starts (7:15 AM) and a requirement to work every second Saturday or nine-day

Qualifications

• Keen eye for detail and high standard of cleanliness.
• Fluent English skills and strong communication.
• Ability to work independently and as part of a small team.
• Confident in making decisions and meeting timeframes.
• Customer service experience is beneficial.

Responsibilities

• Perform animal care tasks such as cleaning, medication administration, feeding, assessment, exercise and enrichment.
• Interact with and care for small dogs and cats.
• Keep thorough records of animals in care.
• Meet and greet customers and their pets, answer calls, respond to emails and conduct private tours.
• Post and respond to messages on social media platforms.
• Ensure all details are recorded accurately in the system.

Skills

Detail

Fluent English

Independent work

Decision making under timeframes

Customer service

Job description

Join the Award-Winning SmallPaws Pet Hotel – Where you can expand your passion and knowledge in Animal Care whilst creating a long-lasting career. Location: Sydney’s Iconic Northern Beaches Bushland Specialising in: Caring for Small & Toy Dog Breeds (10kg and under) and Cats Setting: Idyllic 5-acre property bushland next to National Park

About Us: SmallPaws Pet Hotel is an industry-leading, family-owned pet care boutique hotel, providing exclusive care services for small dog breeds and cats for over 34+ years, idyllically situated on 5 acres on Sydney’s iconic Northern Beaches.

A diverse role within a small team

Work closely with small & toy social dog breeds and cats only (we do not take medium or large dog breeds)

Opportunities for career development and further training

About the role: We’re seeking a dedicated and passionate Animal Attendant/Office Assistant to join our small, long-standing teamin this exciting and rare opportunity. You’ll work exclusively with small and toy dog breeds and cats, providing them with the love and care they deserve.

Permanent, full-time position with prospect for career progression for the right candidate

Fortnightly roster Week 1: Monday to Friday week 2: Tuesday to Saturday (must be able to work every second Saturday) OR nine day fortnight roster

Perform animal care tasks such as (but not limited to) cleaning, administering medication, feeding, assessing animals, exercising and enrichment activities

Interact and care for small dogs and cats

Keep thorough records of the animals in care

Meet and greet customers and their pets

Answer phone calls, respond to emails and conduct private tours

Post and respond to messages on our social media platforms

Ensure all details are recorded on our system accurately

At SmallPaws Pet Hotel, we are committed to the well-being of our employees. We offer a range of benefits, including:

Opportunities for career development and further training

Paid lunch breaks

A positive and supportive work environment

Annual bonus incentive and remuneration package review

What We’re Looking For:

• Ability to work independently and as part of a close-knit team
• A keen eye for detail and a high standard of cleanliness
• Confidence in making decisions and working within timeframes
• Fluent English skills and great communication
• Must have own car and ability to start shifts at 7:15 AM
• Motivated, reliable, and passionate about providing the best care for animals

About us

SmallPaws Pet Hotel is a small family-owned business that has been providing exceptional pet care services to the local community for over 32 years. Our mission is to create a home away from home for our Guests, where they can relax, play, and receive the love and attention they deserve. We are passionate about animal welfare and are dedicated to delivering the highest standards of care in a safe and nurturing environment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Animal Attendant?
• How would you rate your English language skills?
• Do you own or have regular access to a car?
• Do you have a current Australian driver's licence?
• Are you available to work public holidays?
• Do you have customer service experience?