AMS Lead, SAP SuccessFactors BAU & DevOps

Peoplebank Australia WA; Western Australia; Presencial; AUD 140.000 - 210.000; Tempo integral

Resumo da vaga

Peoplebank Australia WA is seeking an experienced AMS Manager / Service Delivery Lead to transition SAP SuccessFactors from implementation into a mature BAU/AMS operating model.

The role will own post go-live support, governance, release management, and platform optimisation across a complex enterprise environment, partnering with senior stakeholders and external providers to ensure stability and continuous evolution.

Qualificações

• Proven leadership of post go-live support teams.
• Experience guiding SAP SuccessFactors transformations.
• Strong governance with KPI/SLAs and continuous improvement.

Responsabilidades

• Lead transition of SAP SuccessFactors from implementation to mature AMS/BAU.
• Manage relationships with implementation partners, AMS providers, and internal tech teams.
• Define and monitor application support KPIs, SLAs and service performance metrics.
• Develop and lead a multidisciplinary application support and delivery team.
• Drive continuous improvement initiatives and enhancement delivery.
• Oversee biannual SAP SuccessFactors release cycles, including impact assessments and planning.
• Partner with business leaders to prioritise platform enhancements.
• Establish DevOps governance frameworks and service management standards.
• Maintain platform stability, compliance and performance.

Conhecimentos

SAP SuccessFactors leadership

Post go-live support

DevOps operating model

Release management

Governance & KPIs

Vendor management

Stakeholder engagement

Ferramentas

Spinifex

Descrição da vaga

Peoplebank Australia WA is seeking an experienced AMS Manager / Service Delivery Lead to transition SAP SuccessFactors from implementation into a mature BAU/AMS operating model.

The role will own post go-live support, governance, release management, and platform optimisation across a complex enterprise environment, partnering with senior stakeholders and external providers to ensure stability and continuous evolution.