Senior SAP Delivery Manager – Perth

Infosys Limited; Western Australia; Híbrido; AUD 151.000 - 171.000; Tempo integral

Benefícios oferecidos por esta vaga

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Health Insurance Discount and Well‑h e

Well-being Program

Fitness and Gym Memberships

Salary packaging and novated leasing

Resumo da vaga

Infosys is seeking a SAP Service Delivery Manager (SDM) to lead SAP Application Management Services in a large-scale energy environment. The role focuses on operational excellence, incident management, and continuous improvement across global delivery teams, ensuring alignment with business strategy and SAP roadmaps.

The successful candidate will drive client engagement, governance, and performance reporting, while enabling value realization and scalable service enhancements in Perth, WA.

Qualificações

• 15+ years of SAP experience with at least 5 years in a delivery or support management role.
• Experience managing SAP support operations in an onsite-offshore model.
• Solid grasp of ITIL processes (Incident, Problem, Change Management).
• PMP/ITIL certification is a plus.
• Bachelor’s degree in IT/Engineering; SAP certifications are a plus.

Responsabilidades

• Lead and govern SAP Application Management Services in a large-scale energy environment.
• Act as trusted advisor to business and IT stakeholders; drive SAP roadmap alignment and process optimization.
• Manage SAP BAU operations, incidents, service requests, problems and enhancements.
• Coordinate with onsite/offshore teams and vendors; ensure SLAs and KPIs.
• Drive governance, reporting, change management, and knowledge transfer.

Conhecimentos

Stakeholder management

Leadership

Communication

ITIL processes

Multi-vendor delivery

Multi-geography delivery

Formação

Bachelor’s degree in information technology or Engineering

Master’s degree preferred

Ferramentas

SAP

Descrição da vaga

Infosys is seeking a SAP Service Delivery Manager (SDM) to lead SAP Application Management Services in a large-scale energy environment. The role focuses on operational excellence, incident management, and continuous improvement across global delivery teams, ensuring alignment with business strategy and SAP roadmaps.

The successful candidate will drive client engagement, governance, and performance reporting, while enabling value realization and scalable service enhancements in Perth, WA.