Senior Workday Platform Lead — Transformation to BAU

University of Technology Sydney; Sydney; Vor Ort; AUD 192.000 - 204.000; Vollzeit

Benefits dieser Stelle

Flexible work practices

Parental leave

Salary packaging opportunities

Zusammenfassung

University of Technology Sydney is seeking a Senior Platform Manager - Workday to lead the move from project delivery into sustainable operations. You will establish governance, service management, and a capable support function to ensure long-term success.

You will work with implementation partners, Workday, AMS providers, and internal stakeholders to oversee readiness, Hypercare, and ongoing performance, shaping the operating model for this critical enterprise platform.

Qualifikationen

• Experience in operating Workday and transitioning it from implementation to BAU.
• Proven ability to establish governance, controls and service management practices.
• Experience managing vendors and technology partnerships at scale.
• Strong leadership to build and develop high-performing teams.

Aufgaben

• Lead Workday transition from implementation through Hypercare to BAU.
• Establish and lead the Workday support function, including team development and operational readiness.
• Develop governance frameworks, service management processes and support procedures.
• Manage platform performance, service stability, risk and continuous improvement initiatives.
• Build relationships with Workday, AMS providers, implementation partners and internal stakeholders.
• Oversee vendor and MSP performance to ensure value and quality.
• Act as senior escalation point for major incidents and defects.
• Drive platform enhancements and defect resolution.
• Establish mature service management practices with ServiceNow and Jira.
• Contribute to Workday roadmap and long-term platform strategy.

Kenntnisse

Workday operations governance

Service management

Vendor management

Team leadership

Stakeholder engagement

Platform governance

Tools

ServiceNow

Jira

Jobbeschreibung

University of Technology Sydney is seeking a Senior Platform Manager - Workday to lead the move from project delivery into sustainable operations. You will establish governance, service management, and a capable support function to ensure long-term success.

You will work with implementation partners, Workday, AMS providers, and internal stakeholders to oversee readiness, Hypercare, and ongoing performance, shaping the operating model for this critical enterprise platform.