Allocations Officer (Nursing Agency)

Scrubs Nursing Agency; Warragul; On-site; AUD 52,000 - 68,000; Full time

Job summary

Scrubs Nursing Agency is seeking an Allocations Officer to coordinate staffing for hospitals, aged care, and community services across Australia. You will pair available nurses and carers to shifts, ensuring the right skills and compliance are met while supporting families and facilities with reliable coverage.

This is an entry-level opportunity designed to learn how healthcare staffing works within a fast-paced, 24/7 environment.

Qualifications

• No prior experience required; confidence and quick learning essential.
• Strong phone and people skills.
• Comfortable with rostering systems and spreadsheets.
• Excellent organisation and ability to handle competing priorities.
• Attention to detail and accuracy in records.
• Willingness to learn and adapt in a busy 24/7 environment.

Responsibilities

• Match and book nurses and carers to shift requests based on skills and location.
• Be the calm, trusted voice on the phone with staff and managers.
• Build relationships with the nursing workforce.
• Think on your feet to handle sick calls and last-minute changes.
• Support compliance through registrations, police checks and immunisation records.

Skills

Phone etiquette

Tech-savvy

Organised

Agile

Attention to detail

Tools

Rostering systems

Spreadsheets

Job description

Healthcare is Australia's largest and fastest-growing industry, and demand for care across aged care, hospitals and the community is only accelerating.

We're a boutique nursing agency redefining healthcare staffing across Australia through innovative technology, compassionate care, and professional excellence. Our mission is simple; ensure every healthcare facility receives the highest quality support while every nurse finds meaningful, flexible work.

We're in an exciting growth phase, rethinking how we support hospitals and aged care providers and build stronger experiences for our incredible nurses and carers. We are a compassionate, close-knit team looking for dedicated Allocations team members to join our boutique nursing agency.

The Role

Most people think a healthcare career starts with years of study. However, every day, hospitals, aged care homes, and community services depend on nurses and carers turning up to the right place at the right time. At Scrubs, the person who makes that happen is our Allocations Officer, the coordination engine behind the care.

This role could be a genuine front door into the healthcare sector. You'll learn how, hospitals, aged care and community care work. The roles, requirements and compliance that keep services running. Every shift you fill means residents receive the care they need, wards have the right support in place, and families can have confidence that their loved ones are cared for.

You don't need experience, just the confidence, right attitude to learn and hunger to build a meaningful purpose-driven career.

What your day looks like?

Match and book: pair available nurses and carers to shift requests based on skills, compliance, location and preferences, working across multiple screens and systems at pace.

Be the calm, trusted voice: you'll be on the phone constantly with nurses, carers and facility
managers, so great phone manners is your superpower.

Build relationships: get to know our nursing workforce so well, you instinctively know who to
call first.

Think on your feet: handle sick calls, urgent requests and last-minute changes with calm and
speed. Flag recurring shortages so we can plan and recruit ahead of demand.

Support compliance: have an eye for registrations, police checks and immunisation records,
ensuring records are up to date and accurate.

Who are we looking for?

A natural on the phone: warm, clear, professional, and genuinely good with people.

Tech savvy: comfortable across rostering systems, spreadsheets, messaging apps and
multiple screens at once (we'll train you on our systems).

Organised & Agile: you enjoy booking, scheduling and making things run smoothly. you juggle
competing priorities without dropping the ball.

High attention to detail: you notice the mismatched number, the expired check, the double
booking.

Resilient and ready to learn: you bounce back from a hectic shift and want to be better every
day. You like to make an impact.

You might have just finished school and looking for a regular income. You enjoy working within a team environment and might be in a call centre, hospitality, customer service, medical reception or general admin role, planning to move into a meaningful career.

We understand that everyone has commitments outside of work, and we value finding an arrangement that works for both you and our clients. As a 24/7 healthcare staffing service, flexibility is essential for this role to ensure we meet our clients' needs.You’ll need to be available to work within aMonday–Sunday roster, with shifts scheduled between5:00am and 11:00pm. We’ll work with you to create a flexible arrangement, wherever possible, that suits both you and our clients.

How we support your growth?

Starting a new role can be a big step, so we’re committed to helping you build confidence, develop your skills and grow with us. From your first day, you’ll have structured training and support to understand the role, learn our systems and processes, compliance and build the knowledge you need to succeed. As you grow, we’ll work with you to identify your strengths, develop new skills and explore opportunities for progression.

Where can this role take you?

Allocations is one of the best-kept secrets in healthcare careers. It’s an opportunity to see the bigger picture, from clinical roles and healthcare recruitment to workforce planning, compliance, facilities and operations. That broader understanding can open doors to opportunities across the growing healthcare sector.

And the skills you'll develop here - negotiation, navigating challenging conversations, conflict management, organising and prioritising under pressure, will travel with you for life.

Ready to join our team?

Scrubs Nursing Agency is an equal opportunity employer. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander candidates.