Allocations and Administration Officer

Altius Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Career growth opportunities

Affiliation with Altius Group

Job summary

Ontime Healthcare is seeking a proactive coordinator to manage care staff placements and fill home care shifts across multiple locations in VIC. You will maintain accurate rosters and case records while ensuring compliance with home care requirements.

Strong customer service and relationship-building skills are essential for success. Desirable experience with NDIS/homecare packages and rostering systems will support effective collaboration with clients and support workers in a dynamic,

Qualifications

• Superior customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to build and maintain relationships with clients and care staff.
• Experience in office administration and rostering systems.
• Understanding of NDIS and homecare packages (desirable).

Responsibilities

• Fill and manage home care shifts across various locations.
• Handle customer and client shift requests efficiently.
• Maintain accurate staff rosters and case management records.
• Ensure compliance requirements for all home care staff are met.
• Build and maintain strong relationships with clients and care staff.
• Provide excellent customer service and respond to inquiries promptly.

Skills

Customer service

Communication

Organisational skills

Problem solving

Relationship building

Rostering systems

Tools

Rostering software

Job description

About the role

In this role, you will be responsible for managing care staff placements, ensuring seamless shift fulfilment, and maintaining strong relationships with clients and support workers.

Key responsibilities

• Fill and manage home care shifts across various locations
• Handle customer and client shift requests efficiently
• Maintain accurate staff rosters and case management records
• Ensure compliance requirements for all home care staff are met
• Build and maintain strong relationships with clients and care staff
• Provide excellent customer service and respond to inquiries promptly

About you

• Superior customer service and communication skills
• Strong organisational and problem-solving abilities
• Ability to build and maintain relationships with clients and care staff
• Experience in office administration and rostering systems
• Understanding of NDIS and homecare packages (desirable)

About us

Ontime Healthcare is a leading provider of high-quality home care, hospital, and nursing home staffing solutions across VIC, NSW and QLD. We are dedicated to delivering exceptional care through a team of skilled Nurses and Support Workers.

Benefits

• Full-time opportunity with a reputable healthcare provider
• Work in a dynamic and supportive team environment
• Competitive salary and career growth opportunities
• Access to benefits and career pathways through Ontime Healthcare's affiliation with Altius Group, a leading national provider of health, well-being, and workplace services

Altius is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.