Allocations and Administration Officer

Altius; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Full-time role

Competitive salary

Career growth opportunities

Résumé du poste

Ontime Healthcare is seeking a dedicated role to manage care staff placements, ensure seamless shift fulfilment, and nurture client and support worker relationships. You will coordinate home care shifts, respond to requests, and maintain accurate rosters and case records across VIC, NSW and QLD.

The role emphasises high-quality customer service, organisational skills, and the ability to work collaboratively within a dynamic healthcare team.

Qualifications

• Customer service and communication skills essential.
• Strong organisation and problem-solving abilities required.
• Experience with rostering systems and office administration is desirable.
• Basic understanding of NDIS is advantageous.

Responsabilités

• Fill and manage home care shifts across multiple locations.
• Handle customer and client shift requests promptly and accurately.
• Maintain rosters and case management records with attention to detail.
• Ensure compliance requirements for all home care staff are met.
• Build and maintain relationships with clients and care staff.
• Provide excellent customer service and respond to inquiries quickly.

Connaissances

Customer service

Communication

Organisation

Relationship building

Problem solving

Office administration

Rostering systems

NDIS knowledge

Outils

Rostering software

Case management systems

Description du poste

About The Role

In this role, you will be responsible for managing care staff placements, ensuring seamless shift fulfilment, and maintaining strong relationships with clients and support workers.

Key Responsibilities

• Fill and manage home care shifts across various locations
• Handle customer and client shift requests efficiently
• Maintain accurate staff rosters and case management records
• Ensure compliance requirements for all home care staff are met
• Build and maintain strong relationships with clients and care staff
• Provide excellent customer service and respond to inquiries promptly

About You

• Superior customer service and communication skills
• Strong organisational and problem-solving abilities
• Ability to build and maintain relationships with clients and care staff
• Experience in office administration and rostering systems
• Understanding of NDIS and homecare packages (desirable)

About Us

Ontime Healthcare is a leading provider of high-quality home care, hospital, and nursing home staffing solutions across VIC, NSW and QLD. We are dedicated to delivering exceptional care through a team of skilled Nurses and Support Workers.

Benefits

• Full-time opportunity with a reputable healthcare provider
• Work in a dynamic and supportive team environment
• Competitive salary and career growth opportunities
• Access to benefits and career pathways through Ontime Healthcare's affiliation with Altius Group, a leading national provider of health, well-being, and workplace services

Altius is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.