Lounge Manager

Plaza Premium Lounge Australia Pty Ltd; Adelaide; On-site; AUD 150,000 - 230,000; Full time

Job summary

Plaza Premium Lounge Australia Pty Ltd. seeks an experienced senior operations leader to oversee airport lounge and food-outlet activities, ensuring service excellence and regulatory compliance.

You will report to the Head of Operations, manage budgets, rostering, and drive continual improvement across all areas. The role requires 5+ years in hospitality with at least 3 years in senior management, strong team leadership, and fluent English.

Qualifications

• Tertiary education in Hospitality Management or related discipline.
• Minimum 5 years' relevant experience with 3 years at senior management level in hospitality.
• Strong leadership and interpersonal skills with analytical mind.
• Excellent time management and ability to work under pressure.
• Fluent command of English; written and spoken.

Responsibilities

• Direct and supervise all colleagues in daily operations across lounges and food outlets at the airport.
• Report to Head of Operations on financial results, issues and improvements.
• Ensure compliance with legislation, WHS, licensing, health, hygiene and food handling.
• Maintain lounge standards and coordinate maintenance and repairs with Head of Operations.
• Rostering for operational colleagues and event coordination.
• Manage budgets for wage, food and beverage costs as directed.
• Recruit junior and operational staff with HR guidance.
• Drive service quality, staff discipline and teamwork.
• Lead business development projects and continual improvement initiatives.
• Implement and maintain SOPs across operations.
• Collaborate with other divisions to achieve efficient operations.
• Handle client complaints and staff grievances.
• Support and execute directives from Head of Operations or Regional GM.

Education

Hospitality Management degree

Job description

Direct and supervise all colleagues in all areas of the daily operations including but not limited to Lounges and food outlet in the airport.

Report to the Head of Operations covering all areas, including financial results, problems and areas for improvement across all areas.

JOB RESPONSIBILITIES

Ensure that the lounges and operations comply with all applicable legislation and well as industry codes of practice, from an operational level this includes areas such as WHS, staff rostering, Liquor Licensing, Health & Hygiene, Food Handling etc

Keep the areas under lounge manager’s supervision in a standard that is acceptable to PPL and its corporate partners, ensure that all maintenance issues and requirements are raised and corrected, or forwarded to Head of Operations for action if the repair is significant.

Rostering for operational colleagues.

Manage all functions and special event organization, festive seasons etc and control execution.

Maintain all operational budgets in particular wage, food and beverage costs as prescribed by Head of Operations.

Recruitment of appropriate junior colleagues and operational colleagues, in order to maintain PPL standards of service in conjunction with HR. Advice to be given by Head of Operations in regards to hiring policy.

Maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for clients.

Monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.

Handle client complaint and staff grievances.

Responsible for any business development projects assigned by Head of Operations and Regional General Manager from time to time.

Take initiative to identify areas for improvement and participate in continual improvement activities.

Cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system.

Support and work with other divisions as a team to achieve most efficient and effective operations and results.

Implement SOP’s for all operational areas as directed by Head of Operations, and ensure that once developed are implemented and maintained. Ensure that SOP improvements are documented and referred to Head of Operations for updating.

Discipline and resolve conflicts or related issues between junior colleagues as required. Disciplinary policy as per Head of Operations.

Follow through and implement all directives given by the either the Head of Operations or Regional General Manager.

Responsible for improvements and / or implementation of new services and operational policies as and when required

JOB REQUIREMENTS

Candidate must possess tertiary education qualification in Hospitality Management or related discipline

Minimum 5 years' relevant experience with 3 years at senior management level in hospitality industry

Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.

Excellent time management skills and able to work under pressure

Detail-minded, efficient, well-planned with good business sense

Strong communication and interpersonal skills with analytical mind

Calm, efficient and organized

Excellent personal presentation and communication skills

Accountable and resilient

Fluent command in English; written and spoken