Lounge Experience Manager — Airport Leader (UK Training)

Compass Group Pty Limited; Brisbane; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Travel to UK for training

Free airport parking

Salary packaging

12 weeks parental leave for primaryCar

Professional development

Employee discounts

ASIC security clearance

Job summary

Compass Group Pty Limited is seeking a Lounge Experience Manager to lead a premium airport lounge operation in Brisbane. You will oversee hospitality, catering, cleaning, concierge and facilities services, ensuring exceptional guest experiences while driving commercial performance.

The role requires hands-on leadership, strategic and operational capabilities, and strong stakeholder engagement with clients and airline partners. Flexible hours apply in a seven-days-a-week lounge environment.

Qualifications

• Experience leading multi-service operations (hospitality, catering, cleaning, concierge, facilities) in fast-paced environments.
• Strong leadership delivering guest experiences and commercial outcomes.
• Proven stakeholder management with clients and partners.

Responsibilities

• Lead all aspects of lounge operations to ensure premium service standards and KPI targets.
• Own hospitality, catering, cleaning, concierge and facilities services for seamless guest experiences.
• Act as senior site leader across all service streams with a strong operational presence.
• Build trusted partnerships with clients, airline partners and Brisbane Airport Corporation.
• Drive financial performance through budgeting, forecasting and cost controls.
• Lead and develop a high-performing cross-disciplinary team across service disciplines.
• Oversee workforce planning, rostering and talent development to build long-term capability.
• Ensure excellence in food & beverage operations, lounge presentation and facilities management.
• Analyze performance, prepare business reviews and implement continuous improvement initiatives.
• Champion safety, compliance and operational excellence across all areas.

Job description

Compass Group Pty Limited is seeking a Lounge Experience Manager to lead a premium airport lounge operation in Brisbane. You will oversee hospitality, catering, cleaning, concierge and facilities services, ensuring exceptional guest experiences while driving commercial performance.

The role requires hands-on leadership, strategic and operational capabilities, and strong stakeholder engagement with clients and airline partners. Flexible hours apply in a seven-days-a-week lounge environment.