Airport IT Support Analyst

Cairns Airport Pty Ltd; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Cairns Airport Pty Ltd seeks an ICT Support Analyst to join our ICT team. You will provide first-level service desk support to employees and contractors across Cairns and Mackay Airports, using established procedures to resolve issues and maintain reliable ICT services.

You will assist senior staff with project tasks, documentation and end-user training, and participate in a 24/7 on-call roster. A diploma or degree in ICT and at least one year of experience are preferred, with strong customer

Qualifications

• Diploma or degree in ICT or related field.
• Minimum one year in a highly available corporate/operational environment.
• Experience maintaining Microsoft desktop products, including Microsoft 365.
• Experience supporting corporate applications and end-user documentation/training.
• Experience preparing business process documentation.
• Strong interpersonal, relationship-building and influencing skills.
• Demonstrated problem-solving, conflict resolution and negotiation skills.
• Excellent organisational, time and priority management.
• Advocates for teamwork, collaboration and customer service.

Responsibilities

• Provide first-level service desk support in line with standards.
• Install, maintain and upgrade systems; escalate complex issues.
• Assist staff to use company software and hardware effectively.
• Install and upgrade approved NQA applications per procedures.
• Maintain ICT documentation, registers and training materials.
• Support cyber security controls and escalate concerns.
• Assist senior ICT staff with projects and improvements.
• Collaborate with ICT teams across Cairns and Mackay operations.

Skills

Customer service

Interpersonal skills

Problem solving

Teamwork

Time management

Education

Diploma or degree in ICT

Tools

Microsoft 365

Microsoft Windows

Job description

Cairns Airport Pty Ltd seeks an ICT Support Analyst to join our ICT team. You will provide first-level service desk support to employees and contractors across Cairns and Mackay Airports, using established procedures to resolve issues and maintain reliable ICT services.

You will assist senior staff with project tasks, documentation and end-user training, and participate in a 24/7 on-call roster. A diploma or degree in ICT and at least one year of experience are preferred, with strong customer