Airline Terminal Officer

servicestream; Darwin; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Discounts for hundreds of businesses

Parental, cultural, community service,

Defence leave options

Job summary

Service Stream is expanding its Defence division and seeking an Airline Terminal Officer for the RAAF Darwin base. This permanent, full-time role supports maintenance of defence base services across the Northern Territory and South Australia.

You will assist passengers, manage baggage, operate ground support equipment, and ensure safety and security compliance. The ideal candidate has aviation or airport operations experience, holds or can obtain necessary licensing, and can work in a

Qualifications

• Background in aviation, airport operations, or customer service.
• Qualified to drive light and medium rigid vehicles.
• Experience with baggage handling and cargo preparation is a plus.
• Hold or obtain forklift licensing if required.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Handle baggage operations including loading, unloading and transfer.
• Operate ground service equipment in line with safety protocols.
• Conduct aircraft turnaround services including cleaning and restocking.
• Monitor safety and report irregularities to relevant authorities.
• Coordinate with airline staff, ground crew and airport authorities.
• Ensure compliance with aviation security and WHS standards.
• Respond to passenger inquiries with accurate flight information.

Skills

Aviation background

Airport operations

Customer service

Safety consciousness

Education

Certificate III in Aviation (Flight Operations)

Air Operator Certificate (AOC)

Aviation Security Identification Card (ASIC)

Tools

Ground service equipment operation

Drive Light Rigid

Drive Medium Rigid

Forklift licensing

Job description

Primary Location

NT - RAAF Darwin

Job Description Summary

We are growing - join our Defence division at Service Stream supporting the PAS contract.

About the Role

We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia.

We have a role available for an Airline Terminal Officer to join our Defence division. This is a permanent full-time position based at RAAF Darwin.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

• Career development - we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross-training among service teams, as well as participation in mentoring and leadership development programs.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture - we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. We will support you to make defence life like community life though flexible rostering, option to purchase additional leave and providing a supportive community.

About the role

Your key responsibilities will include:

• Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience.
• Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.
• Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.
• Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.
• Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.
• Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.
• Ensuring compliance with aviation security regulations and workplace health and safety standards.
• Responding promptly to passenger inquiries and provide accurate information regarding flights and service.

About you

Our ideal candidate will have:

• Background in aviation, airport operations, or customer service, supported by AVIC0001 - Drive on Airside , AVID0006 - Prepare Freight for Flight , and AVII0009 - Check in Aircraft Passengers .
• Competent with baggage systems and ground support equipment; qualified to Drive Light Rigid and Drive Medium Rigid Vehicles .
• Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 - Accept Dangerous Goods for Air Transport .
• Experienced in passenger check‑in ( AVII0009 ) with desirable capability in AVIF0044 - Marshal Aircraft .
• Strong adherence to safety protocols, reinforced by AVIF0022 - Maintain WHS Procedures in Remote Pilot Aircraft Systems .
• Proven communication and collaboration in fast‑paced, physically demanding, shift‑based roles.
• Holds Certificate III in Aviation (Flight Operations) , Air Operator Certificate (AOC) , and Aviation Security Identification Card (ASIC) .
• Holds or has ability to obtain Forklift licensing.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

Department

Field Services