Airline Terminal Officer

Service Stream; Darwin; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development and mentoring

Discounts for hundreds of services

Paid leave options

Supportive, inclusive culture

Job summary

Service Stream’s Defence division is hiring an Airline Terminal Officer to support the PAS contract at RAAF Darwin. This full-time role focuses on safe, efficient ground services for passengers and aircraft, with emphasis on passenger assistance, baggage handling, aircraft servicing, and regulatory compliance.

The ideal candidate will have aviation or airport operations experience, relevant AVIC/AVID/AVII training, and the ability to obtain a Defence Security Clearance.

Qualifications

• Background in aviation, airport operations, or customer service with relevant AVIC/AVID/AVII certificates.
• Ability to operate baggage systems and ground support equipment; licences to Drive Light/Medium Rigid vehicles.
• Hold or able to obtain Forklift licensing and Defence Security clearance eligibility.

Responsibilities

• Assist passengers during check-in, boarding, and disembarkation to ensure smooth experience.
• Manage baggage operations: loading, unloading, sorting, transferring luggage safely.

Skills

AVIS on Airside (Drive)

Check-in Aircraft Passengers

Ground Handling Knowledge

Forklift Licensing

Passenger Service Skills

Education

Certificate III in Aviation (Flight Operations)

Air Operator Certificate (AOC)

Aviation Security Identification Card (ASIC)

Tools

Ground service equipment operation

Job description

Primary Location

NT - RAAF Darwin

Job Description Summary

We are growing - join our Defence division at Service Stream supporting the PAS contract.

About the Role

We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia.

We have a role available for an Airline Terminal Officer to join our Defence division. This is a permanent full-time position based at RAAF Darwin.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

• Career development – we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross-training among service teams, as well as participation in mentoring and leadership development programs.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. We will support you to make defence life like community life though flexible rostering, option to purchase additional leave and providing a supportive community.

About the role

You will play a critical role in ensuring the safe, efficient, and customer-focused operation of ground services for airline passengers and aircraft. This position is responsible for coordinating and executing a range of operational tasks including passenger assistance, baggage handling, aircraft servicing, and compliance with aviation safety standards. The operator acts as a frontline representative of the airline, delivering high-quality service while maintaining strict adherence to regulatory and operational procedures.

Your key responsibilities will include:

• Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience.
• Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.
• Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.
• Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.
• Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.
• Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.
• Ensuring compliance with aviation security regulations and workplace health and safety standards.
• Responding promptly to passenger inquiries and provide accurate information regarding flights and service.

About you

Our ideal candidate will have:

• Background in aviation, airport operations, or customer service, supported by AVIC0001 – Drive on Airside, AVID0006 – Prepare Freight for Flight, and AVII0009 – Check in Aircraft Passengers.
• Competent with baggage systems and ground support equipment; qualified to Drive Light Rigid and Drive Medium Rigid Vehicles.
• Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 – Accept Dangerous Goods for Air Transport.
• Experienced in passenger check‑in (AVII0009) with desirable capability in AVIF0044 – Marshal Aircraft.
• Strong adherence to safety protocols, reinforced by AVIF0022 – Maintain WHS Procedures in Remote Pilot Aircraft Systems.
• Proven communication and collaboration in fast‑paced, physically demanding, shift‑based roles.
• Holds Certificate III in Aviation (Flight Operations), Air Operator Certificate (AOC), and Aviation Security Identification Card (ASIC).
• Holds or has ability to obtain Forklift licensing.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

Department

Field Services