Aviation Ground Services Officer

Service Stream; Darwin; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development and mentoring

Discounts for hundreds of services

Paid leave options

Supportive, inclusive culture

Job summary

Service Stream’s Defence division is hiring an Airline Terminal Officer to support the PAS contract at RAAF Darwin. This full-time role focuses on safe, efficient ground services for passengers and aircraft, with emphasis on passenger assistance, baggage handling, aircraft servicing, and regulatory compliance.

The ideal candidate will have aviation or airport operations experience, relevant AVIC/AVID/AVII training, and the ability to obtain a Defence Security Clearance.

Qualifications

• Background in aviation, airport operations, or customer service with relevant AVIC/AVID/AVII certificates.
• Ability to operate baggage systems and ground support equipment; licences to Drive Light/Medium Rigid vehicles.
• Hold or able to obtain Forklift licensing and Defence Security clearance eligibility.

Responsibilities

• Assist passengers during check-in, boarding, and disembarkation to ensure smooth experience.
• Manage baggage operations: loading, unloading, sorting, transferring luggage safely.

Skills

AVIS on Airside (Drive)

Check-in Aircraft Passengers

Ground Handling Knowledge

Forklift Licensing

Passenger Service Skills

Education

Certificate III in Aviation (Flight Operations)

Air Operator Certificate (AOC)

Aviation Security Identification Card (ASIC)

Tools

Ground service equipment operation

Job description

Service Stream’s Defence division is hiring an Airline Terminal Officer to support the PAS contract at RAAF Darwin. This full-time role focuses on safe, efficient ground services for passengers and aircraft, with emphasis on passenger assistance, baggage handling, aircraft servicing, and regulatory compliance.

The ideal candidate will have aviation or airport operations experience, relevant AVIC/AVID/AVII training, and the ability to obtain a Defence Security Clearance.