Airline Terminal Officer

Connect Sydney; Darwin; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development

Employee discounts

Paid leave

Diversity and inclusion

Job summary

Service Stream is seeking an Airline Terminal Officer to support passenger and baggage handling, aircraft servicing and turnaround at Darwin’s RAAF base. You will uphold aviation safety standards while coordinating with airline staff and authorities.

The role requires experience in aviation operations, driving on airside and loaders, plus certs (AOC, ASIC). Australian citizenship and security clearance are essential.

Qualifications

• Experience in aviation or airport operations and customer service is required.
• Proven ability to follow safety protocols and regulatory procedures.
• Demonstrated communication and teamwork in fast-paced shifts.

Responsibilities

• Assist passengers during check-in, boarding, and disembarkation with courtesy.
• Manage baggage operations including loading, unloading, sorting and transfer.
• Operate ground service equipment (tugs, belt loaders, air stairs) safely.
• Perform aircraft turnaround tasks such as cleaning and restocking.
• Monitor for safety issues and report irregularities to authorities.
• Coordinate with airline staff and ground crew to ensure smooth operations.

Skills

Aviation operations

Customer service

Safety compliance

Strong communication

Team collaboration

Shift work experience

Education

Certificate III in Aviation (Flight Operations)

Air Operator Certificate (AOC)

Aviation Security Identification Card (ASIC)

Tools

Drive on Airside

Prepare Freight for Flight

Check in Aircraft Passengers

Marshal Aircraft

WHS Procedures in Remote Pilot Aircraft Systems

Forklift licensing

Job description

Summary

Primary Location NT - RAAF Darwin. Job Description Summary: We are growing - join our Defence division at Service Stream supporting the PAS contract.

About the Role

We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia. We have a role available for an Airline Terminal Officer to join our Defence division. This is a permanent full-time position based at RAAF Darwin.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries – we keep communities connected.

Your next role comes with:

• Career development – we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross‑training among service teams, as well as participation in mentoring and leadership development programs.
• Access – discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI‑FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave – parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. We will support you to make defence life like community life through flexible rostering, option to purchase additional leave and providing a supportive community.

About the role

You will play a critical role in ensuring the safe, efficient, and customer‑focused operation of ground services for airline passengers and aircraft. This position is responsible for coordinating and executing a range of operational tasks including passenger assistance, baggage handling, aircraft servicing, and compliance with aviation safety standards. The operator acts as a frontline representative of the airline, delivering high‑quality service while maintaining strict adherence to regulatory and operational procedures.

Your key responsibilities will include:

• Assisting passengers during check‑in, boarding, and disembarkation, ensuring a smooth and courteous experience.
• Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.
• Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.
• Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.
• Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.
• Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.
• Ensuring compliance with aviation security regulations and workplace health and safety standards.
• Responding promptly to passenger inquiries and provide accurate information regarding flights and service.

About you

Our ideal candidate will have:

• Background in aviation, airport operations, or customer service, supported by AVIC0001 – Drive on Airside, AVID0006 – Prepare Freight for Flight, and AVII0009 – Check in Aircraft Passengers.
• Competent with baggage systems and ground support equipment; qualified to Drive Light Rigid and Drive Medium Rigid Vehicles.
• Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 – Accept Dangerous Goods for Air Transport.
• Experienced in passenger check‑in (AVII0009) with desirable capability in AVIF0044 – Marshal Aircraft.
• Strong adherence to safety protocols, reinforced by AVIF0022 – Maintain WHS Procedures in Remote Pilot Aircraft Systems.
• Proven communication and collaboration in fast‑paced, physically demanding, shift‑based roles.
• Holds Certificate III in Aviation (Flight Operations), Air Operator Certificate (AOC), and Aviation Security Identification Card (ASIC).
• Holds or has ability to obtain Forklift licensing.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

We celebrate diversity

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Adjustments and Contact

If you require any reasonable adjustments to the recruitment process, please email [e-mail].

Employer Description

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end‑to‑end engineering and asset management solutions on behalf of our blue chip client base.