Airline Retail Transformation Lead — Strategy & Delivery

Akkodis; Sydney; On-site; AUD 190,000 - 240,000; Full time

Job summary

Akkodis in Sydney seeks a Functional Lead to drive the Airline Retailing Transformation. You will bridge airline business stakeholders, delivery teams and platform vendors to deliver a next-generation Offer and Order solution.

You will lead requirements, design, fit-gap analysis and business readiness activities, coordinating with airline executives and technology partners to shape future retailing and distribution processes.

Qualifications

• 15+ years in the airline industry.
• Deep expertise in airline retailing, reservations, and pricing.
• Experience with airline or travel tech providers.
• Knowledge of IATA One Order and NDC standards.

Responsibilities

• Lead stakeholder engagement across pricing, distribution, retailing, interline and customer operations
• Gather, validate and document functional requirements
• Translate business needs into process designs, user stories and specifications
• Lead fit-gap analysis between business requirements and platform capabilities
• Drive functional decision making across business and vendor teams
• Develop business process maps, functional specifications and fit-gap registers
• Own functional cutover planning and transition activities
• Support migration from legacy PSS platforms to modern Offer and Order capabilities

Skills

Airline industry experience

Stakeholder management

Requirements gathering

Process design

Communication

Tools

IATA One Order

NDC standards

Job description

Akkodis in Sydney seeks a Functional Lead to drive the Airline Retailing Transformation. You will bridge airline business stakeholders, delivery teams and platform vendors to deliver a next-generation Offer and Order solution.

You will lead requirements, design, fit-gap analysis and business readiness activities, coordinating with airline executives and technology partners to shape future retailing and distribution processes.