Functional Lead, Airline Retailing Transformation

Akkodis; Sydney; On-site; AUD 190,000 - 240,000; Full time

Job summary

Akkodis in Sydney seeks a Functional Lead to drive the Airline Retailing Transformation. You will bridge airline business stakeholders, delivery teams and platform vendors to deliver a next-generation Offer and Order solution.

You will lead requirements, design, fit-gap analysis and business readiness activities, coordinating with airline executives and technology partners to shape future retailing and distribution processes.

Qualifications

• 15+ years in the airline industry.
• Deep expertise in airline retailing, reservations, and pricing.
• Experience with airline or travel tech providers.
• Knowledge of IATA One Order and NDC standards.

Responsibilities

• Lead stakeholder engagement across pricing, distribution, retailing, interline and customer operations
• Gather, validate and document functional requirements
• Translate business needs into process designs, user stories and specifications
• Lead fit-gap analysis between business requirements and platform capabilities
• Drive functional decision making across business and vendor teams
• Develop business process maps, functional specifications and fit-gap registers
• Own functional cutover planning and transition activities
• Support migration from legacy PSS platforms to modern Offer and Order capabilities

Skills

Airline industry experience

Stakeholder management

Requirements gathering

Process design

Communication

Tools

IATA One Order

NDC standards

Job description

Functional Lead, Airline Retailing Transformation

Functional Lead, Airline Retailing Transformation | Sydney

What''s in it for you?

• Lead a critical workstream within a landmark airline transformation program
• Shape the future of airline retailing, distribution and customer servicing
• Work directly with airline executives, operational stakeholders and global technology vendors

Ready to lead the future of airline retailing and play a key role in transforming how millions of passengers travel?

The Company

Our client is undertaking a major airline retailing transformation focused on modernising customer commerce, servicing and operational platforms. Working alongside industry-leading technology providers, they are reshaping the future of airline operations through a next-generation Offer and Order model.

The Role

As the Functional Lead, you will own the end-to-end functional workstream, acting as the key bridge between airline business stakeholders, delivery teams and platform vendors. You will lead requirements gathering, process design, fit-gap analysis and business readiness activities while ensuring the new operating model aligns with airline objectives and industry best practice.

Responsibilities

• Lead stakeholder engagement across pricing, distribution, retailing, interline and customer operations
• Gather, validate and document functional requirements
• Translate business needs into process designs, user stories and specifications
• Lead fit-gap analysis between business requirements and platform capabilities
• Drive functional decision making across business and vendor teams
• Develop business process maps, functional specifications and fit-gap registers
• Own functional cutover planning and transition activities
• Support migration from legacy PSS platforms to modern Offer and Order capabilities

What Our Client Requires

• 15+ years of airline industry experience is essential
• Deep expertise across airline retailing, reservations, ticketing, pricing, NDC distribution or interline operations
• Previous experience working directly within an airline, travel technology provider or PSS vendor
• Strong understanding of airline retailing transformation programs
• Practical knowledge of IATA One Order and NDC standards
• Proven experience producing business requirements and process documentation
• Excellent communication and stakeholder management skills

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to: Shreeya Gurung / **************@akkodisgroup.com / [phone]

Privacy

Akkodis is an Equal Opportunity employer committed to fostering an inclusive workplace. We actively encourage applications from candidates of diverse backgrounds and experiences.

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