Aircon Tech Support Specialist – Global Brand & Training

Frog Recruitment; New South Wales; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Free onsite parking

Employee discounts across Samsung

Barista-made coffee every Monday

Discounts across 400+ retail partners

Quarterly connection events

Exposure to a dynamic environment

Job summary

Samsung Electronics Australia, a globally recognised technology brand, invites applications for an Aircon Technical Support Specialist. You’ll provide expert fault diagnosis and support for residential, commercial, and DVM air conditioning products via phone and email, while collaborating with authorised service centres.

Join a dynamic team supported by people2people and Samsung, with training programs, performance reporting, and opportunities for professional growth in a fast-paced,

Qualifications

• Experience in Air Conditioning, HVAC, DVM or related electronics support.
• Ability to diagnose faults and guide repair methods.
• Strong communication with service partners and internal teams.

Responsibilities

• Provide technical support and troubleshooting for Samsung air conditioning products via phone and email.
• Analyse service performance KPIs and warranty data with ASCs to drive improvements.
• Develop and deliver technical training for engineers and service partners.
• Monitor repair quality and prepare regular quality and management reports.
• Support product launches through testing and spare parts recommendations.
• Create and maintain technical documentation for field operations.
• Investigate escalated issues with site visits and coordinate with Head Office on solutions.

Skills

Air conditioning

HVAC

DVM systems

Troubleshooting

Education

HVAC/Refrigeration qualification

Job description

Samsung Electronics Australia, a globally recognised technology brand, invites applications for an Aircon Technical Support Specialist. You’ll provide expert fault diagnosis and support for residential, commercial, and DVM air conditioning products via phone and email, while collaborating with authorised service centres.

Join a dynamic team supported by people2people and Samsung, with training programs, performance reporting, and opportunities for professional growth in a fast-paced,