Aircon Technical Support Specialist

people2people; New South Wales; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Free onsite parking

Generous Samsung employee discounts

Barista-made coffee every Monday

Discounts across 400+ retail partners

Quarterly Connection Events

Exposure to a dynamic, collaborative,高

Competitive remuneration

Job summary

Samsung Electronics Australia is seeking an Aircon Technical Support Specialist to lead technical support across residential, commercial, and DVM air conditioning products. You will analyze performance data, collaborate with Authorised Service Centres, and drive continuous improvement initiatives.

You will develop and deliver technical training for repair engineers, service partners, and internal teams, ensuring service readiness for new product launches and maintaining high repair quality

Qualifications

• Experience in Air Conditioning, HVAC, DVM or electronics with technical support/service exposure.
• Strong fault diagnosis and repair methodology knowledge.
• Good communication and ability to train service partners and internal teams.

Responsibilities

• Provide technical support for Samsung residential, commercial, and DVM AC products via phone and email.
• Analyse service KPIs and warranty data to drive improvement with ASCs.
• Develop and deliver technical training programs for engineers and service partners.
• Monitor repair quality, investigate product issues, and prepare management reports.
• Support new product launches with testing and quality control reporting.
• Create and maintain technical documentation to support field operations.
• Investigate escalated issues and implement technical solutions with Head Office.

Skills

Technical support

Stakeholder management

Training delivery

HVAC knowledge

Education

Trade Certificate/Diploma in HVAC

Job description

Lead technical support and training across Samsung's AC product range.

Drive quality improvements through analysis, troubleshooting and insights.

Collaborate with industry experts on innovative HVAC technologies.

Join a Globally Recognised and Innovative Brand

An exciting opportunity is available with Samsung Electronics Australia, one of the world's most recognised technology brands.

Employed by people2people and working closely with Samsung, you'll be part of an innovative and collaborative environment where new ideas are encouraged, achievements are recognised and professional growth is supported.

We're seeking an Aircon Technical Support Specialist to join the team and help drive ongoing success.

What You'll Be Doing

Provide technical support and troubleshooting assistance across Samsung residential, commercial, and DVM air conditioning products, via phone and email.

Analyse service performance KPIs and warranty data, identify trends and work closely with Authorised Service Centres (ASCs) to drive continuous improvement initiatives.

Develop and deliver technical training programs for repair engineers, service partners and internal customer service teams to enhance technical capability and repair quality.

Monitor repair quality outcomes, investigate product issues and prepare regular quality, performance and management reports to support business decision-making.

Support new product launches through product testing, quality control reporting, spare parts recommendations and collaboration with stakeholders to ensure service readiness.

Create and maintain technical documentation, including service bulletins, troubleshooting guides and repair procedures to support field service operations.

Investigate escalated product issues through testing, site visits and stakeholder engagement, while partnering with Head Office to implement technical solutions and drive operational improvements.

What You'll Bring

Experience within the Air Conditioning, HVAC, DVM or broader electronics industry, ideally in a technical support, service, or field-based environment.

Strong technical knowledge of HVAC systems, including fault diagnosis, troubleshooting, repair methodologies and spare parts identification.

Confident communication and stakeholder management skills, with the ability to deliver technical training and support service partners, technicians and internal teams.

Trade Certificate, Diploma or Degree in Air Conditioning, HVAC, Refrigeration, Electronics or a related technical discipline preferred.

Why Join Us?

This is an opportunity to gain valuable experience within a globally recognised organisation while enjoying the support of both Samsung and the people2people team.

• Competitive remuneration
• Free onsite parking
• Generous employee discounts across the Samsung product range
• Barista-made coffee every Monday
• Discounts across 400+ retail partners
• Quarterly Connection Events
• Exposure to a dynamic, collaborative and high-performing environment