Air & Ticketing Cruise Specialist

Helloworld; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Helloworld Travel is seeking an experienced Air & Ticketing Consultant for Cruiseco to own airline bookings, ticketing, group air allocations and package pricing across our growing air-inclusive cruise holidays.

This role blends operational ticketing expertise with input into package pricing. You'll support internal teams, manage bookings, and help shape the cruise component of our packaged holidays; occasional interstate and international travel may be required.

Qualifications

• Strong cruise knowledge.
• Experience with ticket issuance, reissues, exchanges and refunds.
• Previous experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.
• Excellent understanding of airline fare rules and ticketing procedures.
• Experience managing complex itineraries and schedule changes.
• High attention to detail and strong organisational skills.
• The ability to communicate effectively with airline partners and internal stakeholders.
• Experience with group bookings.
• Exposure to package travel products.

Responsibilities

• Answer inbound calls in a timely and customer centric manner representing excellence in brand
• Assist with agent/customer query to confirm booking or quote, and identify opportunities to upsell or cross product and services
• Convert quotes by following up with client on booking query and look for opportunities to close the sale
• Maintain accurate passenger details including spelling of name and accurate date data entry
• Help agents and customers when problems arise with bookings that has little impact on revenue or write-offs
• Liaise with suppliers and account manager to assist agents and customers in resolving problems
• Contribute to team meetings, attend training and upskills sessions
• Meet revenue targets on a monthly basis

Skills

Cruise knowledge

Ticketing experience

Attention to detail

Communication skills

Job description

Helloworld Travel is seeking an experienced Air & Ticketing Consultant for Cruiseco to own airline bookings, ticketing, group air allocations and package pricing across our growing air-inclusive cruise holidays.

This role blends operational ticketing expertise with input into package pricing. You'll support internal teams, manage bookings, and help shape the cruise component of our packaged holidays; occasional interstate and international travel may be required.