Airfare & Ticketing Expert

Helloworld; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Helloworld Travel is seeking an experienced airfare expert to join our air reservations team in Sydney. You will manage international airline bookings, ticketing, reissues and refunds, ensuring adherence to airline timelines and service standards.

You'll collaborate with airlines, within-house consolidator Air Tickets, and internal product teams to source best fare solutions for cruise-inclusive packages. Strong accuracy, communication and destination knowledge are essential.

Qualifications

• Strong fares, ticketing and airfare construction knowledge.
• Experience with ticket issuance, reissues, exchanges and refunds.
• Experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.
• Excellent understanding of airline fare rules and ticketing procedures.
• Experience managing complex itineraries and schedule changes.
• High attention to detail and strong organisational skills.
• The ability to communicate effectively with airline partners and internal stakeholders.
• Experience with group air bookings.
• Exposure to package travel products.
• Knowledge of cruise products (not essential).

Responsibilities

• Create, manage and ticket international airline bookings.
• Process ticket issuance, reissues, exchanges and refunds.
• Manage schedule changes, cancellations and airline disruptions.
• Ensure all bookings and ticketing are completed accurately and within airline deadlines.
• Support reservations teams with airfare enquiries and booking solutions.
• Work directly with airlines and our in-house consolidator Air Tickets to source the most appropriate fare solutions.
• Secure and manage group allocations and airline inventory.
• Monitor fare opportunities and market developments.
• Negotiate and coordinate airline requirements for cruise package programs.
• Partner with our Product team to source appropriate fares for packaging.
• Provide airfare expertise and advice on package pricing.
• Identify opportunities to improve package competitiveness and profitability.
• Help develop promotional airfare offers and package strategies.

Skills

Airfare knowledge

Ticketing

Fare rules

Group air bookings

Itinerary management

Attention to detail

Stakeholder communication

Job description

Helloworld Travel is seeking an experienced airfare expert to join our air reservations team in Sydney. You will manage international airline bookings, ticketing, reissues and refunds, ensuring adherence to airline timelines and service standards.

You'll collaborate with airlines, within-house consolidator Air Tickets, and internal product teams to source best fare solutions for cruise-inclusive packages. Strong accuracy, communication and destination knowledge are essential.