AI-native Outcomes Manager — Customer Experience

DevRev Inc.; Australia; Sur place; AUD 140 000 - 190 000; Plein temps

Résumé du poste

DevRev is seeking an AI Outcomes Manager to unify Customer Success and Customer Support into one accountable role for enterprise accounts. You will own end-to-end outcomes, drive adoption, and manage escalations, using AI to triage and accelerate resolution.

You’ll track health signals, conduct business reviews, and coordinate across teams to maximize value and renewal opportunities. Strong communication and technical aptitude are essential.

Qualifications

• 3+ years in customer-facing technical roles.
• Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
• Background in fintech, enterprise SaaS, or high-volume support preferred.
• Experience across both support and success motions valued.

Responsabilités

• Own a portfolio of enterprise and growth accounts end-to-end.
• Manage implementation, go-live, adoption, renewal health and expansion.
• Be the customer's single point of trust—no handoffs.
• Leverage AI to scale across a full portfolio while maintaining accountability.
• Provide RCA reports and QBR materials.

Connaissances

Strong communicator

Customer-facing experience

AI/tech awareness

Formation

B.Tech or MBA-equivalent

Outils

Ticketing systems

CRM

Workflow automation

Analytics platforms

Developer tools

Description du poste

DevRev is seeking an AI Outcomes Manager to unify Customer Success and Customer Support into one accountable role for enterprise accounts. You will own end-to-end outcomes, drive adoption, and manage escalations, using AI to triage and accelerate resolution.

You’ll track health signals, conduct business reviews, and coordinate across teams to maximize value and renewal opportunities. Strong communication and technical aptitude are essential.