Enterprise AI Customer Success Manager

Nice Inc.; Bathurst; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. The Customer Success Manager will guide customers through Cognigy’s products, ensure outcomes are delivered, and drive expansion while collaborating with sales and technical teams.

You will engage with enterprise executives, define success metrics, and craft engagement plans to minimize churn, while leveraging your experience in enterprise software and AI to demonstrate business value.

Qualifications

• At least 5 years in software industry as a Customer Success Manager.
• Experience driving retention and product adoption.
• Ability to engage with enterprise executives.
• Willingness to travel up to 20% within the USA.
• Strong communication and empathetic approach.

Responsibilities

• Guide customers in strategically utilizing Cognigy’s technology to maximize ROI.
• Identify customer needs and coordinate timely solutions.
• Provide assessments and discuss technical features with executives.
• Define and track customer success metrics for value delivery.
• Collaborate with sales and technical teams to drive loyalty and satisfaction.

Skills

CCaaS

Conversational AI

Executive communication

CRM systems

Tools

CRM platforms

Customer Success tools

Data analysis software

Job description

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. The Customer Success Manager will guide customers through Cognigy’s products, ensure outcomes are delivered, and drive expansion while collaborating with sales and technical teams.

You will engage with enterprise executives, define success metrics, and craft engagement plans to minimize churn, while leveraging your experience in enterprise software and AI to demonstrate business value.