AI-Driven Customer Outcomes Leader

Coinscapture; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

DevRev is seeking an AI Outcomes Manager to own enterprise accounts from implementation through adoption and renewal. You’ll unify Customer Success and Customer Support, reduce handoffs, and leverage AI to scale a diverse portfolio.

You’ll lead go-live readiness, drive value realization, and craft executive reviews. Strong communication and technical fluency with APIs and CRM systems are essential for success in this increasingly AI-driven role.

Qualifications

• Technically adept with AI-enabled workflows and customer-facing tech.
• Experience communicating complex concepts to engineering and business stakeholders.
• Proven ability to manage high-touch enterprise accounts end-to-end.

Responsibilities

• Own accounts from implementation and go-live through adoption, renewal, and expansion.
• Lead triage, ticket routing, and RCA reporting with AI assistance.
• Drive customer value through adoption tracking and executive business reviews.
• Coordinate with sales, success, and engineering to align on scope and outcomes.

Skills

AI-capable

Customer-facing

Strong communicator

Education

B.Tech or MBA

Tools

Ticketing systems

CRM

Workflow automation

Analytics platforms

Developer tools

Job description

DevRev is seeking an AI Outcomes Manager to own enterprise accounts from implementation through adoption and renewal. You’ll unify Customer Success and Customer Support, reduce handoffs, and leverage AI to scale a diverse portfolio.

You’ll lead go-live readiness, drive value realization, and craft executive reviews. Strong communication and technical fluency with APIs and CRM systems are essential for success in this increasingly AI-driven role.