AI Adoption & Outcomes Architect

Notion; Sydney; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Notion in Sydney is seeking a Customer Success Manager to help named accounts realise outcomes by driving adoption and value realization of Notion workflows. You will partner with Solutions Consultants to shape expansion and renewal strategy, and lead mutual success plans to demonstrate ROI to executives.

You will guide customers through AI transformation, design repeatable workflows, and identify new opportunities that increase product adoption and business value across Notion installations.

Qualifications

• 3+ years of experience driving customer adoption and renewal in a B2B software environment.
• Strong discovery skills to map customer problems to practical implementations.
• Ability to co-design Notion workspaces and troubleshoot workflows with customers.

Responsabilités

• Drive workflow adoption and value realization for named accounts, ensuring customers realise outcomes with Notion.
• Contribute to Net Revenue Retention with renewal and expansion pipeline and proactive product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy for shared accounts.
• Define mutual success plans and guide customers through AI transformation and ROI reviews.
• Identify and lead use-case discussions to uncover new workflow opportunities that drive value.

Connaissances

Customer adoption

Discovery instincts

Technical fluency

Commercial awareness

Workflow design

Program management

Urgency & empathy

AI enthusiasm

Description du poste

Notion in Sydney is seeking a Customer Success Manager to help named accounts realise outcomes by driving adoption and value realization of Notion workflows. You will partner with Solutions Consultants to shape expansion and renewal strategy, and lead mutual success plans to demonstrate ROI to executives.

You will guide customers through AI transformation, design repeatable workflows, and identify new opportunities that increase product adoption and business value across Notion installations.