AI Outcome Cloud Engineer for Enterprise

Google LLC; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Google Melbourne, VIC, Australia is seeking an AI Outcome Customer Engineer to bridge pre-sales shaping and post-sales delivery for strategic AI accounts. You will architect integrations across connectors, identity, and data residency while aligning with compliance constraints.

You will collaborate with Product and Engineering teams, diagnose complex deployment issues, and translate technical challenges into business impact to drive customer success.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.

Responsibilities

• Partner with Account teams and Practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• DIVE into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Skills

Cloud native architecture

Customer-facing experience

Technical delivery

Code debugging

Education

Bachelor’s degree or equivalent

Tools

LangGraph

AutoGen

CrewAI

APIs

Job description

Google Melbourne, VIC, Australia is seeking an AI Outcome Customer Engineer to bridge pre-sales shaping and post-sales delivery for strategic AI accounts. You will architect integrations across connectors, identity, and data residency while aligning with compliance constraints.

You will collaborate with Product and Engineering teams, diagnose complex deployment issues, and translate technical challenges into business impact to drive customer success.