AI-Native Operations Lead

DealHub Ltd.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

monō ai is building an AI-native company and is seeking an experienced Business Operations Manager in Australia. You will run and improve day-to-day operating systems across people, revenue, technology, and finance, owning priorities end to end.

You will design AI-powered workflows, support onboarding, and ensure smooth internal processes as the business grows. You will move between big-picture strategy and detailed execution, coordinating with leaders across teams and driving a culture of

Qualifications

• Experience running operations across multiple business functions (HR, revenue, IT, finance).
• Ability to design and improve workflows with a practical, AI-first mindset.
• Strong collaboration with cross-functional teams and ownership of outcomes.

Responsibilities

• Coordinate hiring operations, role briefs, interviews, offers and onboarding.
• Own onboarding experience and maintain employee records and policies.
• Maintain accurate records of hardware, software, licenses, users and access rights.
• Coordinate IT setup for new starters and manage access permissions.
• Track CRM, pipeline, and commercial actions; improve handoffs and workflows.
• Support finance-related activities and SOC2 compliance through coordination.

Skills

People operations

Revenue operations

Process design

AI-first thinking

Cross-functional collaboration

Project management

Onboarding

Documentation

Security-conscious IT practices

Tools

CRM software

Internal tools

IT setup processes

Job description

monō ai is building an AI-native company and is seeking an experienced Business Operations Manager in Australia. You will run and improve day-to-day operating systems across people, revenue, technology, and finance, owning priorities end to end.

You will design AI-powered workflows, support onboarding, and ensure smooth internal processes as the business grows. You will move between big-picture strategy and detailed execution, coordinating with leaders across teams and driving a culture of