AI-Driven Sales Ops & Strategy Lead

Amazon Inc.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Amazon Australia in Sydney seeks a Specialist Strategy & Sales Operations Lead to drive data-driven decision making for the ASP organization. You will partner with ASP leadership to translate data into actionable insights and shape the strategy for sales initiatives, territories, quotas, and forecasting.

The role builds and scales frameworks, manages sales processes and tools, conducts performance analysis, and delivers business reviews.

Qualifications

• 10+ years of Microsoft Excel experience.
• Bachelor's degree or equivalent required.
• Experience building CRM and forecasting tools incl. Salesforce.
• Experience defining sales processes, policies and procedures.
• Experience using Salesforce or BI tools.
• Experience presenting to senior leadership.

Responsibilities

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining sales territories and quotas for sales teams.
• Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems
• Maintains sales tools data quality to ensure accurate reporting and forecasting
• Implements sales workflows and automation to streamline process and improve seller efficiency
• Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Leads sales tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve sales efficiency and processes.
• Drives escalations, gap-to-green, and/or other issues to resolution.

Skills

Microsoft Excel

CRM systems

Sales forecasting

Salesforce automation

Revenue reporting

BI tools

Presenting to senior leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Amazon Australia in Sydney seeks a Specialist Strategy & Sales Operations Lead to drive data-driven decision making for the ASP organization. You will partner with ASP leadership to translate data into actionable insights and shape the strategy for sales initiatives, territories, quotas, and forecasting.

The role builds and scales frameworks, manages sales processes and tools, conducts performance analysis, and delivers business reviews.