AI-Driven MSP MD — P&L Ownership & Growth Leader

Kaliba; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Kaliba is partnering with a Melbourne-based Managed Services Provider to appoint a Managing Director who will take full ownership of the MSP business unit. You will lead the division, shaping strategy and building a high-performing team while reporting to the CEO.

You will drive revenue growth, profitability and client outcomes, overseeing service delivery, projects and operations. This is a senior leadership role with strategic influence on the company’s future direction.

Qualifications

• Proven leadership within an MSP environment.
• Experience managing technical teams and customer outcomes.
• Strong commercial acumen with exposure to P&L, utilisation and recurring revenue.
• Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security.

Responsibilities

• Lead and develop a team of Service Desk and Infrastructure Engineers (L1–L3).
• Own the Managed Services P&L, including revenue, profitability and utilisation.
• Drive operational excellence across service delivery, projects and customer experience.
• Build trusted relationships with key clients and act as the senior escalation point.
• Improve processes, automation and AI adoption to increase efficiency and service quality.
• Work closely with the CEO to help shape business strategy and future growth.
• Ensure projects are delivered on time, within budget and to a high standard.

Skills

Leadership

P&L management

MSP experience

Team leadership

Strategic planning

Client engagement

AI awareness

Operational excellence

Azure/M365

Automation

Job description

Kaliba is partnering with a Melbourne-based Managed Services Provider to appoint a Managing Director who will take full ownership of the MSP business unit. You will lead the division, shaping strategy and building a high-performing team while reporting to the CEO.

You will drive revenue growth, profitability and client outcomes, overseeing service delivery, projects and operations. This is a senior leadership role with strategic influence on the company’s future direction.