Aged Care Service Manager — Hospitality & Operations

iCIMS, Inc.; Bargara; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Remuneration

Flexible working hours

Employee Assistance Program (EAP)

Job summary

Palm Lake Bargara is seeking a Service Manager Support to join our team, leading day-to-day hotel services operations and ensuring exceptional hospitality, safety and compliance for residents, families and staff.

This full-time role offers 38 hours per week, Monday to Friday, with opportunities to influence service delivery, staff development and continuous improvement within a supportive, values-driven workplace.

Qualifications

• Minimum 3 years supervisory or managerial experience in hospitality/hotel services
• Minimum 1 year in a senior administrative role
• Experience assisting with staff recruitment, onboarding, rostering and performance management
• Excellent written & verbal communication with all levels of management, staff, residents and representatives
• Strong interpersonal skills and ability to build relationships across stakeholders
• Current National Police Check & Drivers Licence
• Standout: aged care or healthcare knowledge (advantage)

Responsibilities

• Lead hotel services operations including housekeeping and hospitality to deliver resident-focused service delivery
• Assist with recruitment, onboarding, rostering, performance management and staff development
• Ensure compliance with Aged Care Quality Standards, infection control and OH&S legislation
• Assist with audits, corrective action plans, quality assurance and continuous improvement
• Coordinate admissions, resident tours, stock control and daily operations
• Foster strong communication with staff, residents, families, contractors and management
• Assist with budgets, supplies and resource management
• Promote a safe working environment through incident management and staff training
• Deliver mandatory and ongoing staff training in consultation with education and clinical leaders
• Support Palm Lake Care's philosophy, values and workplace culture

Skills

Supervisory exp

Team development

Communication skills

OH&S awareness

Police check

Recruitment support

Driver's licence

Education

Certificate IV in Training and Assessment

OH&S qualifications

Business management

Job description

Palm Lake Bargara is seeking a Service Manager Support to join our team, leading day-to-day hotel services operations and ensuring exceptional hospitality, safety and compliance for residents, families and staff.

This full-time role offers 38 hours per week, Monday to Friday, with opportunities to influence service delivery, staff development and continuous improvement within a supportive, values-driven workplace.