Aged Care Admin & Front Desk Specialist

Palm Lake Group; Donnybrook; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Training & development

EAP access

Tenure rewards

Staff perks

Inclusive culture

Career opportunities

Job summary

Palm Lake Care Beachmere is seeking an experienced Administration Officer to support the Service Manager with clerical and receptionist duties across a busy aged care residence. This full-time role runs Monday–Friday, 8am–5pm, and focuses on rostering, records, and frontline customer service to residents, families, and staff.

Ideal candidates will have previous administrative experience (aged care preferred), a current National Police Clearance, strong MS Office skills, and the ability to manage

Qualifications

• Previous experience in an administrative role (aged care experience desirable).
• A current National Police Clearance.
• Strong administrative skills, with the ability to diligently follow internal systems and processes.
• Excellent computer literacy across MS Suite & rostering software
• Excellent time management skills, able to autonomously balance competing priorities and deadlines.
• Refined verbal and written communication skills, delivering timely, empathetic responses that create a genuinely personalised experience.

Responsibilities

• Reporting to the Service Manager, you'll be instrumental in assisting smooth day-to-day operations and contributing to a welcoming and efficient environment for residents, staff, and visitors. Key duties will include
• Manage rosters and staff scheduling, ensuring timely shift replacements.
• Handle visitor sign-ins and maintain accurate records.
• Provide front desk reception support, including visitor sign-ins and general enquiries
• Assist with HR administration, including onboarding and exit documentation.
• Support accounting tasks such as invoicing, banking and financial documentation.
• Coordinate uniform orders for staff.
• Foster professional relationships with residents, staff, and external stakeholders.
• Maintain confidentiality and comply with all workplace policies and procedures.

Job description

Palm Lake Care Beachmere is seeking an experienced Administration Officer to support the Service Manager with clerical and receptionist duties across a busy aged care residence. This full-time role runs Monday–Friday, 8am–5pm, and focuses on rostering, records, and frontline customer service to residents, families, and staff.

Ideal candidates will have previous administrative experience (aged care preferred), a current National Police Clearance, strong MS Office skills, and the ability to manage